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Business Profile

Deck Builder

Southern Concepts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Southern Concepts Spring of 2022 to finish a set of stairs to a deck that we built. We thought we were hiring another deck builder but apparently, he got too busy and sent *****. ***** collected a deposit of $3k+ for materials. Indicated that the materials would be dropped off but didn't show for weeks. When he finally did show up, he showed up with stringers that were way too short for the stairs. He tried to rig something out of them end cut through the materials he did purchase. He wouldn't show for SEVERAL days and then when he did, he would spend all day and nothing would be changed. He asked for more money to cover the cost of additional materials. We finally realized he had no idea what he was doing and asked him to return the deposit and not come back. We have yet to see the money and we ended up having to hire another company and purchase all new materials. He hacked up our deck and stole our money.

Southern Concepts, LLC is NOT a BBB Accredited Business.

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