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Business Profile

Garbage Removal

Northern Pines Sanitary Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New owners decided to double my rate and quadruple the number of times they stop by my house and make noise without consulting this or any other customer. When I called in I was told it was too inconvenient to ask for a monthly pickup and I quote, it requires thinking from their drivers. They have left me no choice but to end this business relationship. They didnt even give me a choice in this matter.

    Business Response

    Date: 08/01/2024

    To whom it concerns,

    My husband and I recently within the last 6 weeks took over Northern Pines Sanitation. We are in the process of making this company better by repairing damaged dumpster and equipment. Right away we notice areas that needed to be change and the first area was consistence with our customers and not missing them. When we took over there wasn't any routes on paper or software system to track their stops. Our drivers were going off memory. We advised our drivers to pick up every customer every week regardless of if they are paying for bi-weekly or weekly until we get software in place. We didn't charge our customers for making extra stops. We only wanted to eliminate the confusion between drivers and customers on bi-weekly routes. We did change our prices and sent out letter to inform our customers of the change and when it would be. I understand that *** was a customer for several years and was used to the old owners pricing and how he did things. My husband TRIED to explain why our driver was there more frequently and how we are going to run our business moving forward. I just wish *** gave us the chance to resolved. 

  • Initial Complaint

    Date:06/27/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is extremely disorganized and potentially fraudulent- with inaccurate billing statements and invoices continuing to be sent to me nine months after I ended my service with them. I have repeatedly contacted them to resolve these errors- including sending them a spreadsheet of the charges incurred and the payments I made to them to no avail. I am particularly concerned because I was asked to provide my bank information when I first established service with them- though fortunately I declined. I am very concerned for those customers that did provide their banking details and are likely being overcharged due to the inept business practices of this company.

    Business Response

    Date: 06/29/2024

    Hi ******,

      I'm very sorry to hear that you had such a bad experience with the previous owner. My husband and I recently purchased the company with the last few weeks. I will make sure to delete your information from the company so you no longer will receive invoice from us. Again, I apologize for your experience.  I hope in the future if you are in need of our service that you would consider using us again under new ownership. 

    Thank you,

    *****

    Customer Answer

    Date: 07/01/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Northern Pines Sanitary Service is NOT a BBB Accredited Business.

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