Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent Parts to cub specialties to be repaired. They never repaired my parts and refused to return my old parts. This is a *************** and I cannot replace these parts in any other way . The parts were delivered to the front desk area at 12:20 pm on 2/21/23 according to the post office. All I want is for them to return my parts. I dont mind paying return shipping. I cant figure out why in the world after numerous requests they will not comply.

  Business Response

  Date: 05/12/2023

  I've sent ****** numerous emails with the link to input his credit card information and he's yet to do that.

  So there's no way I can do anything until I get card info to complete the transaction.

   

  Maybe he'll reply to you.

   

  Go to the link below and enter in your card informationand we'll be good to go.
  ************************************************************
  
  And no you won't get charged more shipping, I just can't change it in the cart. ;-)

  Customer Answer

  Date: 05/14/2023

   I am rejecting this response because:
  
  He lied.

  I have checked my email numerous times carefully including my spam folder, and there has been no response. Please have him send the payment information to: *****************************

  I will be monitoring this daily. 

  Thank you so much for your help in resolving this issue. 

  **

   

   

   

   

  Business Response

  Date: 05/15/2023

  The link to enter card information is in my first reply. If he can't copy and paste the link and do that, I I can't be of any help!

  Customer Answer

  Date: 05/15/2023

   I am rejecting this response because:
  

  With due respect, I have already checked back to all inboxes on my email from when we first discussed this issue, and found no email at all in order to follow up with this matter. Therefore, I request that the email be sent with the payment information (the link). However, wouldnt it be just simpler for ** to communicate via telephone so that I can provide you with the credit card information so the parts can be shipped?

   

  Best regards, 

  **************************;