Reviews
This profile includes reviews for Arvig's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLogan A
Date: 06/17/2024
1 starWe became a customer for internet service in April 2024 but we requested a service hookup last year. We were told because of the fiber optic construction, they couldn't connect our house. When we got a technician to come over in April he said that we could have had internet through coaxial cable which is in the house but Arvig never told us that. Then the technician said on the work order, we were offered 50% off on our first 3 months of service, the first bill came up to the full service price so Arvig lied and didn't go by their word. Once Midco comes through our town we'll be switching.Review fromJon R
Date: 04/07/2024
1 starInternet is currently at 6.95 mbps. Currently get up to 30 is what the tech said when he was here the last time. Only my phone and one tv can run at the moment. Just want them to hurry out with the internet install once again cuz this is ridiculous!!Review fromSusan B
Date: 11/28/2023
1 starSusan B
Date: 11/28/2023
I thought it was against the law to have a monopoly, why is Arvig the only tv and internet service in the Perham Mn area.
Arvig
Date: 11/30/2023
Arvig is proud to be a local provider in the communities that we serve. Although customers have the opportunity to select other providers, they are often not local. With our reliable service and competitive pricing, we strive to be their provider of choice. We encourage you to reach out if you are experiencing issues with your service. Thank you.Review fromJulie S
Date: 09/29/2023
5 starsJulie S
Date: 09/29/2023
Have no issues with wifi. Live in Ottertail, MN. Always great service when I have a question. Upon moving in they sent out a crew to place a temp line. The crew came out on one of the coldest days, were quick to get installed, professional and answered any questions we had.Arvig
Date: 10/05/2023
Thank you for your kind words, *****! We love hearing how our employees continue to go above and beyond for our customers, even in the brutal elements that ********* throws at us. We're always here to help!Review fromGina C
Date: 09/21/2023
3 starsGina C
Date: 09/21/2023
We were forced to become Arvig customers when they purchased the ALP internet division in Alexandria. At first all was good, then things started having trouble. We experienced several outages with extended back and forth with tech support. They finally sent out a tech, Brian. He is honestly the best thing about Arvig. In fact, he knows we have had trouble so he stops in when he is in the area just to be sure we are still good to go. I appreciate his pride in his job and his aptitude in getting things going when they have broken. Upon his recommendation Arvig recently updated our infrastructure with new equipment. I am hopeful that our internet works flawlessly with these changes.
Overall grading? Tech support: -5 stars. Brian in repair: +5 stars. Net rating right now I have to go with three stars. Improve your tech support, Arvig. Perhaps Brian can give them pointers on customer care.Arvig
Date: 09/28/2023
Hi ****. We appreciate your feedback with suggestions for improvement. Since the acquisition, we have been working to upgrade the equipment in the Alexandria area. With these upgrades, we expect a much more satisfactory experience for our customers. The upgrades will also streamline and improve the support we can provide for our customers from the technical side. We appreciate your patience and encourage you to continue reaching out when needed.Review fromRaymond W
Date: 07/31/2023
5 starsRaymond W
Date: 07/31/2023
A rodent chewed through our fiber so internet went down on Sunday technician came on Monday did what he could do and the splicer had to come to splice it back together and he came right away!!!! Good guys excellent customer service!!!! Thank you so muchArvig
Date: 08/01/2023
Thank you for sharing your experience, *******! We appreciate your feedback and have shared this with our teams to recognize a job well done.Review fromEvan S
Date: 03/21/2023
1 starEvan S
Date: 03/21/2023
This is honestly embarrassing to have this terrible of service. $180+ a month for “high speed” internet and live streaming, with rising rates. We lose connection constantly and live right in town. Arvig has to be one of the biggest jokes of an internet provider… seriously need to to figure it out this is almost as bad as the dial up we had 20 years ago. And this is coming from a long time customer. Such a waste of money. Do better for the people you provide toArvig
Date: 03/22/2023
Hi ****. Unfortunately we were unable to locate an account associated with your name. We encourage you to reach out to us so that we may address your concerns. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.