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Business Profile

Tree Services

4 Seasons Tree Care, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with 4 Seasons Tree Care to trim (top off) winter-damaged Arborvitaes, cut all the Arborvitaes' dead branches in my backyard, and haul away the branches. The work took place on Jun 8 and was done in one hour. I paid in full before they left. After they were gone, I went to look at their work, and saw they did not cut all of the dead branches, so I sent this message: "Hi *****. I just saw that the dead branches next [were not] removed from the fence side of the Arborvitaes. I thought all dead branches were going to be removed, not just front facing." This message was not responded to, so I sent another on July 14: "Hi *****. Any idea when you'll be back to finish removing the dead branches?" This was not answered, nor were the messages I sent on Aug 3, Sep 8, and Oct 11. On the advice of someone from MN BBB, I called and left a voice message for *****. He returned my call a few days later. His excuse for not responding before was he'd gotten a new phone and had no messages from me. He agreed to come out on Oct 23, but unfortunately I needed to cancel. When I asked about rescheduling, he gave excuses about being understaffed, but finally agreed to come out the next week, which didn't happen. At one point when we talked, he mentioned giving me some money back because he felt bad about the situation or maybe he'd come out on the weekend, but this never happened either. I sent texts and/or left voice messages on Nov 5, 10, 11, 13, 15. He finally responded on the 15th with this text: "Sorry just got back next week", which didn't happen. I sent another text on Nov 20: "When will you be out?" and again it went unanswered. I decided to file this complaint when I saw that 4 Seasons was doing tree work only seven houses away from me on Dec 19 & 20. It's now been 7 months and I'm still waiting for work to be done that I paid for. I've used 4 Seasons before; therefore, I never expected them to not complete a job they started. I'm quite disappointed and frustrated!

    Business Response

    Date: 02/23/2024

    We took care of this a few weeks ago and the customer was happy when we left.

    Customer Answer

    Date: 03/03/2024

     Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********. Just to be clear, to say I was happy is true only in the sense that this ordeal was finally over. The trimming was satisfactory, but the clean up wasn't quite as thorough. Oh well; I'm thankful the work is finally done.

4 Seasons Tree Care, Inc. is BBB Accredited.

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