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Business Profile

Gunsmiths

Magnum Research, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

This profile includes complaints for Magnum Research, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Magnum Research, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a desert eagle .357. I knew it was a smaller caliber then its known for but I had no idea all the issues I was in for. I've tried every kind of ammo, had it professionally cleaned, purchased multiple different replacement magazines and taken it too multiple gun smiths. It has never been able to load the next round into the barrel. I have to manually c*** the gun after every shot. I deeply regret purchasing this firearm. I collect firearms along with my father and this was the most expensive and most regretable purchase either of us have made.

    • Initial Complaint

      Date:01/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom Desert Eagle on 02/28/2022. It has almost been a year and my purchase is not completed. After going back and forth with the customer service representative, *********************, about what the lead time was when I made my purchase, I decided to cancel. The issue is that Magnum Research is charging me (and other customers) a 10% "Restocking" for canceling our orders. How can they charge us a restocking fee for a product that was never built and provided to the customer? What's more, the amount of my fee is $436.50 which includes shipping as well as any taxes paid. How are they restocking taxes and shipping? I am requesting that the "restocking" fee be waived and that I receive a full refund. I never received my purchase, their is nothing for me to return that is what a restocking fee is supposed to be. If you Magnum Research just wants to charge a cancellation fee, then they should start disclosing that on their website.

    Magnum Research, Inc. is NOT a BBB Accredited Business.

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