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Business Profile

Firewood

Besta

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Besta's headquarters and its corporate-owned locations. To view all corporate locations, see

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Besta has 2 locations, listed below.

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    • Besta

      6965 State Highway 70 Pine City, MN 55063-6900

    • Besta

      PO Box 271 Rock Creek, MN 55067-0271

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/5/24 Besta delivered what was supposed to be 2.5 cords of mixed hardwood to me. After the delivery truck left I realized there was Pine, a soft wood that I can not burn in my wood stove, mixed in with the load. I called **** Besta right away and informed him about the Pine.He said a little may have gotten in there but that I got a good deal.After sorting and stacking the load I found that it was ****** cubic foot short of 2.5 cords which is 320 cubic foot. Out of the ******* cubic foot that I did get ****** cubic foot was Pine which is worthless to me.The short of ****** cf and the ****** cf of **** adds up to ****** cubic foot of hardwood I did not receive. That is over one half of a cord.On 1/23/24 I sent a text to his phone ************ stating the above and a request to right the wrong and to respond with a text.He did neither.On 1/24/24 I sent a text to his other phone ************ stating the above, a request to right the wrong and to respond with a text.Again he did neither.on 1/31/24 I sent a registered letter to his place of business *****************************************, and a regular letter to ******************************* both stating all of the above and requesting he bring one half cord of mixed hard wood, that he can have his Pine back and to please respond in a timely manor. Again no response.On 2/29/24 the registered letter came back to me unclaimed.On 3/06/24 I wrote two more letters stating all of the above this time sending a registered letter to his PO Box and a regular letter to his place of business. No response.On 3/30/24 I received the registered letter back showing he was given 3 notices to claim the letter but never did. As the regular letters did not come back I assume he received them.Each mailing cost me $9.41 for a total of $18.82 plus gas for two round trips to the Post Office.I believe I have put in sufficient time and money to contact him and have given him plenty of opportunities to correct the matter.

      Business Response

      Date: 05/21/2024

      This has been resolved

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