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Business Profile

Furniture Stores

Schneiderman Furniture, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Schneiderman Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Schneiderman Furniture, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently the company sent an ad for a private sale "Only for PREFERRED CUSTOMERS". The ad was addressed to a ********************* at our address. We are the original owners and no one by that name has ever lived here. We are also not a customer of this ******************** company. This seems to be false advertising which should not be permitted of BBB members who pay to be an Accredited business. We want to know from where they got the information that associates a ********************* with our address. It could be as a result of an identity theft attempt.

      Business Response

      Date: 11/06/2023

      Sorry to hear you received this unexpected piece of mail.  According to Schneiderman's records, we do not have someone by that name at your address.  ********* we receive name/address/phone lists from public mailing information sources that **** on rare occurrences, have errors.  It's possible the name on the mail you received may be a relative of someone with your last name and one of the public records is incorrect. This appears a typographical error rather than identity theft. I've made a note in our system to remove this address from future mailings.  Hopefully, this resolves the matter to your satisfaction.

      Customer Answer

      Date: 11/10/2023

       I am rejecting this response because:
      Schneiderman Furniture has admitted that their ad was false and they have no customer by the name in question at our address.  The ad stated that their private 2 hour sale was only for preferred customers like you (meaning the made-up *********************).  This is false advertising.  A legendary past CEO of the BBB, *******************, was well known for not permitting BBB members to engage in such practices.  Schneiderman pays the BBB to be a "BBB Accredited Business.  This may cause the BBB to relax their standards.

      The complaint also asked where Schneiderman Furniture got the name in question from.  They have not provided the requested information.  They sent a specific ad to a specific name at our address.  They probably bought names and addresses from a commercial provider and had their printer use that mailing list for the false advertising.  Who is the source (company name and contact information)?  Their answer as provided is simply guesses such as "this appears to be a typographical error".  My name is ***; how do you mistype that as ****?  Please provide an honest answer regarding the dishonest ad.  


    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sectional couch from Schneiderman's in ******,**. It didn't take long for two of the three recliners to begin grinding when used. I thought all would be fine considering there was a warranty on the couch. I'm told the parts have been ordered but they have yet to arrive, months later. So, if this couch ever gets fixed I am skeptical that the repair will last long. Unfortunately, by the time the parts come in the warranty will be expired. It sure makes me wonder if that is the plan all along to ensure only one claim ever gets filed.

      Business Response

      Date: 11/11/2022

      Our customer service department has been in contact with the customer regarding their open service order.  A technician was dispatched in July and made an assessment that parts were needed to restore the piece.  We placed the order, but are experiencing delays from the vendor.  The customer does not need to worry about their warranty expiring.  They initiated this service request while in warranty, which is how we determine if something is in or out of warranty.  We apologized for the inconvenience and Schneiderman's credited the customer an amount for the inconvenience of the vendor's part shipment delays.  Our customer service manager has been in contact with the vendor rep as well to try and expedite this part order.

      Customer Answer

      Date: 11/11/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a three piece sectional on 9/25. Was told the pieces were in stock and arranged delivery for Oct. 7th.Two days before delivery I was notified that only one piece would be delivered and the other two would be mid-November. Asked for a refund on Oct. 5th As of the 10th of October I have not received a refund. This is either dishonest or at least a mistake and our hard-earned money should be refunded promptly in our opinion.Have purchased a lot of furniture at Schneidermann's in the past. Not sure what happened to this business.

      Business Response

      Date: 10/12/2022

      According to our records, the refund was processed at Schneiderman's on October 5th, 2022 and likely experiencing the typical waiting period while the banks process the transaction.  We have a manager from the showroom reaching out to the guest to confirm this information and to ensure the issue has been resolved.  We apologize for the inconvenience.  

    Schneiderman Furniture, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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