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Business Profile

Landscape Design

MH3 Design Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Design.

Complaints

This profile includes complaints for MH3 Design Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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MH3 Design Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We agreed to a specific, documented residential renovation project. While some of the work was being completed, I was making installment payments per the agreement. After our last payment on 7/5/23, the work stopped. **** lied about the reasons for delay. I learned last week that he hasnt placed additional orders for the materials needed to finish the work. He either doesnt respond to my inquiries or stalls. No work has been performed for 2 months. Ive paid $77,600 but hes only completed $42,119 worth of work (according to our itemized agreement). I want my overpayment of $35,481 returned.

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************* the owner of MH3 has not finished our project that was supposed to be completed last year. He came out at the beginning of the spring season and did a few items and said the rest would be completed by the following week. It has now been six weeks and he has not returned calls, texts or emails regarding the problem. He has been paid for his services and refuses to finish the work. This happened last year with some of the items, but we had hoped he would follow through on the work he was paid for. One of his project managers, ******, also fails to respond to calls or texts. We just want the work completed and to make sure no one else gets stuck paying for work that does not get done.

    MH3 Design Group is NOT a BBB Accredited Business.

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