We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Services

Mr. Appliance of W Hennepin & E Carver Counties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a service technician come to our place twice to repair our dishwasher. The first time he came he said there was nothing wrong with it. I had to pay $119.00 for the call. The dishwasher then started to leak and he returned and said that I needed a drain part and that he would order it and be back. I had to pay another $119.00 for the call. This dollar amount is supposed to be applied to the repair. The repair was supposed to happen on Friday Nov. 25th. We waited all day and no one showed or called. There was no answer at their office when I called. I called again on Monday Nov 28th and they apologized and said the part had not come in. I rescheduled for install on November 30th between 8 and noon - no one showed up or called. My husband was home and had to take the day off of work for this appointment. I called - they apologized and rescheduled for the first appointment (8 a.m.) on December 2nd. Again no one showed up - this time I took the day off of work and waited until noon. I have continually called both office numbers - when I reach someone they apologize - promise to get me an answer and then never call me back. Now all messages are not being returned. I just want my dishwasher fixed - and if they are not going to come then a refund of what I have already paid would be acceptable.

    Business Response

    Date: 12/30/2022

    This incident was a direct result of an employee walking off the job without any advance notice.

    This customers appliance has been repaired.

    Customer Answer

    Date: 01/03/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Mr. Appliance of W Hennepin & E Carver Counties is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.