We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

Pella Windows and Doors - Northland
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Pella Windows and Doors - Northland's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pella Windows and Doors - Northland has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tom L

      Date: 04/22/2024

      They were an extremely poor choice for replacement windows and doors on our cabin. The windows were too small and the doors were too big even though they were custom made. Problems with the installation have taken over 4 months to resolve. Wiring was damaged and we have received no offers for compensation. One of the managers was rude and lied to us.

    • LORETTA A

      Date: 03/01/2024

      LORETTA A

      Date: 03/01/2024

      6 visits and about 2mo to install 2 replacement windows (52in x 58in)! Problems included: failure to match
      wood trim and stain color; not aligning wood trim with sliding glass door about 3in from it; damaging the wall when correcting misalignment of window. After 2mo of follow-up calls, canceled appointment, sheets over the windows, furniture and decor in disarray and no lighting or use of our guest bedroom, we requested a fair discount. They offered about 7%, which we felt was completely unfair. Further, I was told the Better Business Bureau has settled more than 300 complaints in the last 12mo. We felt paying a premium price to Pella would result in a better outcome and are sharing this information to spare others these problems.

      Pella Windows and Doors - Northland

      Date: 03/04/2024

      The issues ******************** outlined are accurately stated. We did have some mishaps during her installation process which we take very seriously and worked diligently with our team and ******************** to resolve in a timely manner. Unfortunately, with home improvements/construction, issues can at times arise throughout the process. Our focus and commitment to our customers is to resolve any issues as quickly as possible, leaving them with a finished product in accordance with their contract and warranty. We do acknowledge that the multiple visits to ************************ home are not the experience we desire for our customer and it was frustrating for her as additional challenges arose. It is important to note that Pella Northland had 3 complaints in the last 12 months (not 300).

    Pella Windows and Doors - Northland is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.