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Business Profile

Design Contractors

Copper Creek, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Design Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Copper Creek Development sold the lots in our neighborhood to various developers but was the point of contact for the city of ****** to follow all regulations, negotiate services and pay a security deposit to the city for promised work. Part of the promised work was that Copper Creek Development was to complete the remaining work of paving the final lift of bituminous pavement for the street that the development was on (it was a new street, previously farmland). According to the city, Copper Creek Development has been negligent and non-responsive for the last 3 years as this project should have been completed in 2021. Now I have found that the Copper Creek website is "expired" leading me to believe they closed. The city of ****** is going to use the security deposit to fund finishing the road but will assess the homeowners if the project costs exceed the deposit amount. Having lived here for 5 years with a partially completed street, finding out that it is not getting paved until 2025 and I may have to pay for part of the costs is distressing. If this business is indeed still operating, please do not patronize.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We closed on a home in October of 2021 in the Rosemount Dunmore residential development. Since closing, we've complained that the floor in the basement is uneven (you can feel cement mounds under the carpet. Because of the uneveness our basement bathroom floor (LVT) doesn't stick to the cement and rises and falls which will eventually lead to the flooring to come up. We have asked over 20 times to have this addressed. We were told by one of his employees that it is brought to the builder weekly (the builder is *************************) and **** ignores. A cement laying contractor needs to come out and have it inspected and **** is not moving forward in this process. We had a similar issue with the grading of our yard (the entire development did) and the city eventually had to get involved and used the escrow money to fix everyone's grading. I'm afraid this builder is doing very shady work and not being held accountable. We are not asking for money, we just want the building issues addressed. We brought them up again at our 1 year walk-thru and again, nothing has been addressed. I've emailed, texted, called, and left voicemails with no response.

Copper Creek, LLC is NOT a BBB Accredited Business.

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