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Business Profile

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U Can click It

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for U Can click It's headquarters and its corporate-owned locations. To view all corporate locations, see

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U Can click It has 2 locations, listed below.

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    • U Can click It

      503 8th St. Lopp NW Rice, MN 56367

    • U Can click It

      PO Box 191 Rice, MN 56367-0191

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at the UT state fair on September 13, 2024 and I bought the $40 heat pad for your neck and shoulders. I was sold when the sales lady told me she has arthritis and the heat pad stays hot all night. I have ******************** and felt I could benefit a lot from this. When I got home I tried it out clicked the button and it lasted only 20 minutes or less. I was frustrated, but thought Id just use it as an ice pack. The next morning I covered the pack with a towel and placed it in a boiling water (not a rolling boil just really hot) it took quite some time about ***** minutes to dissolve all the crystals. I then placed it on a cooling rack as instructed. When I went to get the pack to put in the fridge it was crystallized again. I thoughtmaybe I need to click the button when it comes out of the hot water. So again I placed it in a towel, put it in hot water again waited about ***** minutes. Took out the pack set it on the cooling rack, found the button pressed it and it started crystallizing immediately. So again I placed it in the towel, hot water this time it took less time because it wasnt all the way crystalized so about 15 minutes. I placed it on the cooling rack and when cooled a little I placed it in the fridge. The next morning I got it out of the fridge and I was excited to use it as a ice pack. The minute I took it out of the fridge it started to crystallize. Ugh! Its been extremely frustrating. I spent a lot of time yesterday melting down the crystals. And this morning when it started crystallizing the heat only lasted about 5 minutes. It was a very expensive heating pad my time and money was wasted. The sales person sold me false information by stating it stays hot all night. And how simple it is to use. This is a terrible product that preys on others who dont feel well. Shame on them for false information. Based on others complaints they are willing to send you a new one (if they contact you) but you need to pay shipping. Very dishonest company

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a product from you can click it at the Fair in ************* and gel was leaking in the package by the time I got home. I have reached out through email that they provided to get an exchange of product. And no one has gotten back to me.

    U Can click It is NOT a BBB Accredited Business.

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