Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one way ride to the *** airport, for my husband and I, our flight changed and they gave me a credit! I called to use the credit and was told it had expired! News to me! I am just out 74 dollars! I will not use this service again unless it is resolved! Im sure to let everyone know about this poor service!

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/19822- We had reservations for a shuttle service from *************** in ***********, ** going to the Rochester, ** for appointments at the ***********. The person who arranged the reservation on the phone with me told me the shuttle would pick us up outside ******************* on 10/18/22 at 9:40am. At 9:50am, I called and told the customer service person that the shuttle had not picked us up yet. She said, they're running a little late but they're on their way. At 10:15, I called back and the customer service person told me that the driver "no showed" us. I explained that I was standing outside of the Mall ,which wasn't open, in 25 degree weather, with my partner who has stage 4 cancer. I asked what were they going to do for us? She said, the 11am shuttle is full but we can get you on the 1pm. I told her our appointments at Mayo were at 1pm and the trip was 1.5 hours. She said there was nothing she could do but said she would give us a refund. I asked to speak with her supervisor and she hung up on me. We were not only charged the $88 for trip that they did not show up for but we were charged twice!!!!

• Initial Complaint

  Date:10/04/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservation for 5:10 am shuttle from Rochester to *********** Airport for 10/3/22 with pickup from Hampton Inn North. I called 9/30/22 to confirm the time and reservation and was assured of the pickup. I paid $130 to stay at the hotel because of the early hour. I was at the pickup spot a half hour early to make sure! The driver never showed. No one answered the phone at groome transportation. I had to call someone and paid $150 for them to jump out of bed to get me to the airport to make my flight. I called Groome from my ****** stopover to report the incident. The woman who answered was rude, said theyd probably have to check a video to make sure the driver actually didnt show. I said he absolutely didnt show, that I was a half hour early and it was the only spot they pick up from. She (*******) said then I could request a credit. I already have a credit from them botching my arrival reservation from this same trip on 9/22/22. I had a 9:15 pm reservation and when I arrived in MSP, I had a text message from the Groome driver that I had missed my 7:45 reservation. I had to call family to drive an hour and 20 to pick me up. I was not rude, did not curse and said that a credit wasnt acceptable; that I want a refund at the very least. She said if thats your attitude, goodbye and hung up on me. I have called twice requesting a supervisor call me with no callback. I do not want a credit for a business I will never utilize again. I would appreciate an apology and an explanation for what happened after I went out of my way to confirm the reservation. I believe further compensation is warranted but them blowing me off and their attitude is beyond comprehension.