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Business Profile

Construction Services

All Crafter Exteriors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for All Crafter Exteriors's headquarters and its corporate-owned locations. To view all corporate locations, see

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All Crafter Exteriors has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/16/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed contract with sales agent ******** in June 2022 for roof and gutter replacement after hail damage. Given verbal contract that work will be completed within 4-6 weeks. Seven weeks later followed up with ******** and reassured work would be done in September 2022. A few days past the promised date, called for follow up and was told that company was having material and shipping delays. Followed up 2 weeks later on progress. Initially offered roof replacement in the spring 2023 which we declined. Finally sub- contractors sent to home mid October to replace roof. Mostly well done except a few problem areas. After repeat calls to company eventually a quality assurance person was sent to inspect and fix identified problems. Roofing subcontractor removed gutters along one elevation. Assurances from *** R and ***** W that gutters would be replaced within a couple of weeks have not materialized. Called company expressing our concerns especially with the gutter missing along a heavy traffic elevation. Reassured by ******** that gutters will definitely be done before winter/ snowfall. Now 3 weeks later, we have snow. All attempts at email or phone communication have gone answered. Called main office for clarification. Still awaiting updates on plans.

      Business Response

      Date: 11/22/2022

      We are currently looking into both the current state of this project and also working to get to the bottom of any miscommunication that *** have taken place.  This matter currently has the full attention of the management staff.  We will respond further when we know what exactly happened and our with our plan on how to proceed. We remain dedicated to finishing this clients work as soon as possible to their satisfaction.

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