Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my daughter up to start dance classes at Paradigm Dance Project. There is no phone number provided for this business so all communication was done via email. Prior to registering my daughter I asked what level she should be placed in for classes. I provided he age, grade, and experience level. The owner sent me recommendation for class level and I signed up for the suggested classes. The website was poorly made and did not contain important information such as correct start date, dress code requirements, etc, until I pointed it out and the owner fixed the website. The new studio was under construction so we were not offered a time to come in to see the facility despite requesting it. She insured me the studio would be completed in time for the session to begin. We came to the studio for the first day and construction was not fully complete. It was also obvious prior to starting the 2 classes that we were told to register that my daughter was not in the correct level, as all of the other students were much too young and less experienced. The owner said my daughter could move up (without even evaluating her) but the higher levels did not work for my schedule. I requested a full refund, as we had been told to register for the wrong classes. The owner refused to refund our money and changed the information on the website policy to support her refusal of refund. The owner needs to take responsibility and refund the appropriate monies, as she was the one who told us what class to register for, which was not correct.

  Business Response

  Date: 10/11/2022

  Everything she has complained about is clearly stated on our website www.paragidmdanceproject.net. please visit our "poorly designed" website to confirm that *************** is grasping at straws to justify a refund. I have answered every email in a timely manner since day 1. I even discussed issues that were already on the website and social media platforms. I.e. dress code, start date, trial classes, refund policy, a two week evaluation period etc etc. In these emails I offer to evaluate her daughter personally in August even though we were under construction and she didn't acknowledge it. I also explained I will start her in level 2 and she may be put into level 3. I have these messages. She had no issue with that and understood.  In person, I told her we would try her in level 3 and she said nothing of a conflict and agreed. After the fact she didn't want to try level 3 so I offered she finish out the remaining class of the month and she didn't acknowledge.  As a side note, there are other kids in the class she signed up for who are actually older than her along with younger kids more advanced. Sometimes parents have an idea of where their child's placement should be is not consistent with technical training. Years of experience and age is just a starting point for me and I explained that to her before she signed up (all in email). I let her know this was only a starting point and she signed up. We are a month to month studio. There is a trial option people have been using since last year when we set up this new software.  She is correct in that construction was not complete at the time we began classes but 3 studios and a lobby equalling ****sq ft were built out. A 4th studio, which is not required at this time, has not been completed. I can access all of this correspondence and even pictures of the beautiful studio we are offering these kids. I even have parents who can confirm that *************** is giving you erroneous information.

  Customer Answer

  Date: 10/11/2022

   I am rejecting this response because:
  
  The business owner changed the website after the fact. I sent various emails asking for clarification, as it was not clearly stated in the website information. She did not respond back in a timely manner which is why I had to show up at the studio prior to classes to ask what the dress code was. She did not offer a trial for my child, and this would have been preferable. She could have very easily changed our registration to a trial, which would have been the right thing to do, but she refused to admit she was wrong. As I stated before, the class we were told to sign up for was the class we registered for, and we were not able to register for the class that she suggested after classes had already started. This is the worst customer service I have ever experienced and I would never recommend anyone go to this studio. She could have handled the situation much differently to salvage the experience but she has chosen to stonewall and lie. It is pathetic.