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Business Profile

General Contractor

Bigelow Homes, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bigelow Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bigelow Homes, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 31 2022 we purchased this home. It was built in 2020. We are having issues with the roof leaking in garage and house and its no little drip. I called Bigelow home in March cause of this issue. They sent a person out who told me it was probably cause we have snow in the corner. Well there was no snow on roof when we noticed it leaking I took pics. They came 2 days after I called and we did have a little storm the day before they came. Also told me ******************* was old and cracked. Told me shingle are in attic your husband can go up repair it and get new ******************* and reseal areas They did nothing so now that we are getting all this rain it was diffently not due to snow like I told guy from day one. I sent a email to them and told them its leaking again they need to get out here cause it is due to poor workmanship and if they do not want to handle this correctly I will have no choice but to seek other avenues. This nasty aggorgant guy from ****** called me told me roof only has a one yr warranty told him no way and that it is due to workmanship issues and he refused to fix it without charging me. I did seek out two other roofing companies and all said Bigelow should fix issue with house only being 4 yrs old and that they did not put tin in the valleys and peaks so water is pooling in behind siding also told me they had to of used old ******************* cause it should not look that way already and that its not meant to be the main barrier to keep water out. I have contacted the inspector he said he would see what he could due but we cant keep waiting the longer it goes its gonna ruin my roof boards and was told boards are already rotting on roof. We should not have to file a claim with our insurance company there should be at least a 10 yr warranty like my other homes had on roof. if only one yr more proof this company are shady. There is article 327a that this issue should fall under and hold Bigelow homes liable.

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