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Business Profile

Manufactured Home Manufacturers

Homes Of Harmony

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently bought a modular home, paid a good amount, through Homes of Harmony in ************, it was built by NorthStar System Build, it placed on site and we had issues that needed to be fixed. We did get some issues fixed but when we tried telling them about the issues with the outside of the house, they skirted the issue. A gentleman came out to fix 1 window, that we noticed when we checked everything over, and we told him about the others, but he didn't even listen to us. We still have some issues with the windows and sliding door has gaps between the frame. I do have pictures of the windows and sliding door with issues(unable to upload the pictures). I'm very unhappy with the way we were treated, it took them past the 30 days to finish up and us to be able to move in. We had to call them and remind then that it was past the 30 days to finish the work for us to move in. We would love for them to fix the issues with the windows and sliding door so we can't see the insulation.I also want to make ********* aware of the bad workmanship that was done on the shingles of our house. We had to put a steel roof over the top of the shingles as they were not attached to the roof correctly. The gentleman who did our roof said he could grab the bottom of the shingle and pull a sheet of them off the roof. I do have photos that I was unable to upload to this complaint. That would have been bad in a wind storm, we would have lost shingles and then the house would have leaked. They need to take ownership of their workmanship or they are going to have more issues with other homes.

    Business Response

    Date: 12/09/2024

    Hello **** & ******** *****,

    Thank you for sharing your comments.  Our team is sorry to hear that the move-in time frame did not align with your expectations.  When working with numerous contractors, including ones hired by the customer, and the Factory where the home was built, delays can sometimes happen.

    We aim to provide exceptional service and are disappointed to hear that after 8 trips to your home by us and the Owner of NorthStar Systembuilt, you are not satisfied.  We have on file a letter signed by you on May 2, 2024 stating that final repairs were done to your liking.

    We take our customers feedback seriously and apologize for any misunderstanding or inconvenience.

Homes Of Harmony is NOT a BBB Accredited Business.

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