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Business Profile

Monuments

Bertrand Memorials

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 15, 2022, I paid Bertrand Memorials $311.50 to engrave our Father's (***********************************) gravestone with his date of death (6-19-22) and to install a flower pot holder by the gravestone. The flower pot holder was delivered but the engraving wasn't done. I have talked multiple times with Bill Bertrand over the last 2 years about completing the engraving and have been promised he'd get it done. First promise was the engraving would be done by Memorial Day, 2023, second promise was July 31, 2023, third promise was "soon". I have stopped by the business multiple other times since then, also left messages with his office assistant, plus left messages on ****'s phone. My phone calls are not answered or returned. As of June 10, 2024, the engraving still hasn't been completed on Dad's gravestone. Either the job needs to get finished or I need to be refunded the money paid for the engraving. This job's completion is long overdue.

  • Initial Complaint

    Date:06/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother passed away a few months ago and prepaid for her headstone and final engraving before she died (paid for in 2006). Bertrand Memorials is ignoring repeated calls and emails trying to get a date scheduled to complete the engraving on her headstone.I want a firm date that the project will be completed and then complete the project.

Bertrand Memorials is NOT a BBB Accredited Business.

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