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Business Profile

Moving Services

Two Men & A Truck Rochester MN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Movers were careless and damaged items. Business unwilling to resolve amicably.

    Business Response

    Date: 10/16/2023

    Hello,

     

    My name is **** Reps, the General Manager of Two Men and A Truck in Rochester, **. I am sorry you feel this way about our move. Please give us a call right away at ************ to resolve this. 

    Customer Answer

    Date: 10/23/2023

     I am rejecting this response because:
    Two Men and a Truck was given the opportunity to meet at the storage unit to assess damages. They chose to not respond. I dont want any of their employees on my property. I previously spoke to ***** who wanted to bring my rugs to the property of the business to see if it fixes itself. The rugs are broken down the middle. My furniture is damaged and he wants me to get it fixed and send a receipt so he can review it. Get it fixed where? If you dont want to pay for damages, just say so. Say it loud and proud.


Two Men & A Truck Rochester MN is NOT a BBB Accredited Business.

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