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Business Profile

Promotional Products

Rogers Printing and Promotional

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Promotional Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 100 Welcome packets for $179.00 and shipping $13.00. The funds were pulled from the account on 30 April 2025. I tried calling but the message says to send an email to ******************************************************* due to COVID and no one would be able to answer the phone. Also, the voicemail was full. I emailed on 2 June 2025 and 10 June 2025. However, I have not received any response to my emails. I requested that the materials be sent or to refund the money.

    Business Response

    Date: 07/17/2025

    To Whom It May Concern:
    I apologize for the delay in the order, it looks like it was shipped out already, but after tracking the order it appears that it is currently being returned to sender for issues with delivery.  I am unclear to what the issue was as I have not received the package back.  I searched our email for the emails that were sent from the customer, however it looks like they were missed as they were delivered to our spam folder.
    If the customer would still like a refund of their order I would be happy to get that taken care of.  However, if they would still like their order I can re-ship it as soon as we receive it after verifying the shipping address.
    Thank you,
    **** *******

    Customer Answer

    Date: 07/20/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:03/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order with this company Jan. 16, 2024, and have yet to receive our order. Calls and emails to the company go unanswered.

  • Initial Complaint

    Date:05/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Date of our transaction was 04/20/2023. We ordered product for our church service, the items we ordered were - Welcome packets for our visitors (quantity=100)- Invitational Leaflets (quantity=100 - The cost was $255.00 - Transaction number is 8nu32075j5094691j We have tried on multiple occasions (email, phone calls) to reach out to this company to check on the progress of our order. We cannot ever reach anyone by phone and none of our emails have been returned. The phone number does not allow you to leave a voicemail.The nature of this dispute is that we have given money for a product and have not received our product. The business has not at all tried to make contact with ** to let ** know the status of our order. There has been no contact whatsoever. Is this a legitimate business? It feels like we have been scammed. Just trying to find out what is going on. Any help you can provide will be greatly appreciated.Respectfully,Pastor *************************** CornerStone **************** Aurora, ** *****

    Business Response

    Date: 06/13/2023

    Good Afternoon,

    After reviewing the order in question I looked back through our records and found that the emails from the purchaser were delivered into our emails spam folder. I also noted an email that was sent to the purchaser on April 21st informing them we were temporarily out of stock of our navy blue folders and giving them their options for an earlier delivery.  We did not receive a return email so we shipped out the order as soon as we had the product back in stock and it was delivered on June 2nd.  I have attempted to reach out to our customer since receiving the ******************** letter and hope to hear back from them soon to resolve any remaining issues.

    Customer Answer

    Date: 06/13/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Rogers Printing and Promotional is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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