Complaints

This profile includes complaints for Park Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Park Dental has 52 locations, listed below.

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  Park Dental

  Roseville, MN 55113-2551

  
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  Park Dental Blaine

  12904 Central Ave NE Blaine, MN 55434-4147

  
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  Park Dental Ridges

  40 W Nicollet Blvd Ste C Burnsville, MN 55337-5520

  
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  Park Dental Salem Square

  5350 S Robert Trl Inver Grove Heights, MN 55077-1404

  
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  Park Dental Eden Prairie

  18315 Cascade Dr Ste 120 Eden Prairie, MN 55347-1190

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a filling done on Feb 19 2024 at the Bloomington location.Upon arriving at the office I have provided my Insurance information and doctor **** proceed with the ************ next appointment was on March 14 for another filling,at that time I paid $309 after the insurance adjustment. My last appointment was on May 22 when I had 3 fillings done.I paid $614 at that time.They said I don't owe anything else. To my surprise I received a bill in October for $497 for my last appointment which i paid. And agin I received another bill in January 2025 for my Feb19 2024 filling. I spoke to the office and they said that I owe him this amount because my insurance denied payment.But the reson they denied is because the dental office submitted the claim to a wrong insurance at the time and the insurance company received it in *********** thet time I had my limit maxed up because meanwhile I had other procedures done with a periodontist and orthodontist.Despite the mistake park dental did with submitting my claim to a wrong insurance and not sending it on time to my insurance they are forcing me to pay the full amount out of pocket.

  

  Business Response

  Date: 05/01/2025

  We have thoroughly reviewed the account and the concerns raised by the patient in their recent complaint. After careful consideration and extensive research, we have confirmed that the outstanding balance on the account is accurate and valid.
  Upon the patient's arrival for their appointment on February 19, 2024, the patient provided their new insurance information. Unfortunately, they did not inform us that their previous insurance was no longer active, leading to the claim being initially submitted to an inactive insurance policy. This mistake caused a delay in processing, and by the time the correct insurance company received the claim, the patient's annual coverage limit had already been reached due to other procedures they had undergone outside of our practice.
  We sincerely apologize for the inconvenience caused by this error. Despite the delay in submitting the claim, all claims have now been processed and paid. The responsibility for the payment remains with the patient when insurance coverage has met the maximum or is denied.
  Given the circumstances, the doctor has agreed to make a one-time courtesy adjustment, bringing the balance on the account to zero.Although the patient did owe us the money, the reason for the adjustment is due to the abusive and threatening behavior displayed towards our staff, which necessitated the patient's dismissal from our practice.

  Customer Answer

  Date: 05/03/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I do accept the dismissal of my bill balance, I have never used abusive and threatening language towards any of the office staff.This can be easily proved by the phone recordings of the conversations I had with the front desk clerks.I was not planning to continue using any services with Park Dental and I made myself very clear about that. 

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In march of 2024, I made the mistake of scheduling my first visit at this location. I was not satisfied with the cost and I did not feel my care needs were addressed. I left that visit, and ever since Ive been getting mail about a broken appointment? I called and was reassured this was an error back in October of 2024 but here I am in February of **************************************************************************** agreed to.

  

  Business Response

  Date: 02/27/2025

  We have reviewed the patients case and would like to address her concerns regarding our missed appointment policy. Our records show that the patient acknowledged and signed our policy on April 18, 2024.  According to our records, she missed appointments on the following dates: 4/24/24, 5/8/24, and 10/24/24. As per our policy, she was not charged for her first missed appointment on 4/24/24.However, broken appointment fees were applied for the missed appointments on 5/8/24 and 10/24/24.
  We regret to hear that she was not satisfied with the dental care she received. We strive to provide the best care possible and are disappointed that she did not communicate her dissatisfaction to our team.Despite this, she scheduled three follow-up appointments after her initial exam on 4/18/24, none of which she attended.
  As a gesture of goodwill, our doctor has agreed to make a one-time courtesy adjustment to the patients account, covering the total of her broken appointment fees. We hope that she will find a dental practice that meets her needs.

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting to get a call back from the Park Dental corporate to resolve some concerns and issues that had happen to me a my daughter from a dentist from the Park Dental ************************** ** location. I have contacted **** the clinic supervisor to not ever get my concerns resolved. I have been stonewall and blocked from going to higher such as to corporate to grievance my concerns that had happen to my daughter and myself. I would mostly like to express my concerns and get things that I have reported resolved. Please note this has been an ongoing concern of mines for the past at least 8 months. Thank you.

  

  Business Response

  Date: 01/06/2025

  We appreciate the opportunity to address our patients concerns and sincerely apologize for any challenges she has experienced. Feedback is very important to us, and we are committed to resolving this matter promptly.
  On March 6, 2024, the patient shared concerns with our Practice Manager, which were escalated to our Regional Dental Director for review. It was determined that all care provided was necessary, appropriate, and completed without issue. We regret that this conclusion was not shared with her promptly.
  We received a formal complaint through her insurance carrier on May 21, 2024, which we addressed immediately, but we have not received further communication from her insurance company. On October 30, 2024, the patient contacted us again, and our Practice Manager returned her call, but we did not receive a response.
  Following this Better Business Bureau complaint, our Regional Director of Operations attempted to contact the patient on January 3, 2025, by phone and followed up via email on January 6, 2025. Unfortunately, we have not received a response to date and are unsure of the resolution she seeks.
  We remain eager to address her concerns and encourage her to respond to our Regional Directors outreach at her earliest convenience.We are happy to accommodate her schedule to ensure a productive discussion

  Customer Answer

  Date: 01/07/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After Covid, a few months ago in late ************************* to do routine detail cleaning. Park Dental did an exam and suggested a long list of treatment, including a set of deep cleaning, which they recommended before. When I came in the second time to do the deep cleaning, the doctors were actually doing some fillings for me and informed me this has to be done. All together I think 3 teeth including #** receiving the filling and this planted the nightmare later. About 2 months ago, I came in again for a cleaning, my #** tooth was in severe pain and the doctor immediately said I would need root canal because I have a crack on #**. I was in panic and went to Endodontic Professionals at St. ******* for a consult, which costed $177 out of pocket since the 3D scanning was not covered. The pain went away and I need to get it done urgently due to my traveling schedule. Today I went to ***************************** in Edina and got the root canal done. They had to do another 3D scan and ************** performed the procedure and reported that there is no crack. And she also concluded that the damage to the pulp and nerve was done because of the filling on #** was too deep by Park Dental and it touched the pulp and compromised it. I had to pay another $575 to cover the 3D scan and out of pocket expense for the root canal. Now I have used my maximum of the *************** for 2023 and still face another $2000 out of pocket expenses for the crown to put on the root canal, all because of the inappropriate filling procedure that I did not want in the first place!

  

  Business Response

  Date: 06/06/2023

  On June 1, 2023 our doctor called the patient to listen to his concerns, talk through his complex treatment plan and answer all of his questions.  The patient now has a clear understanding of his treatment needs and expressed his gratitude for this conversation with our doctor.  He also told our doctor he would be withdrawing his complaint and is scheduled to continue his care with our practice on Monday June 6, 2023.