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Business Profile

New Carpets

Flooring Expo by Carpet King - Roseville
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 3 Customer Reviews

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Review Details

  • Jennifer P

    Date: 10/31/2024

    Good product but watch the measurements and questionable sales tactics.
    They required us to add 10% to the square footage of carpet ordered as a way to ensure we had enough - standard practice as they said. Even so, their measurement of our floor was way over the actual square footage, which we measured out ourselves twice. We worked with Toni, who told us we had to order this amount and if there was carpet left over they would refund us the cost of the carpet, buying it back.
    Well we ended up with a full ream of extra carpet after install. 120 square feet. Roughly $600. They did not stand by our verbal agreement and would not buy back the carpet. We do have the extra carpet so can repurpose it, but it's a cost we wouldn't have chosen to pay. I wouldn't work with them again.

  • Dawnelle M

    Date: 04/23/2024

    Thank you Anita and crew! Couldn't be happier from start to finish! !00% personal and professional service! Love our carpet too!

  • Melissa H

    Date: 08/31/2023

    A+ customer service. Friendly and professional. Service manager, Giuliano, was very good, as well as having good installers. Would recommend.

Flooring Expo by Carpet King - Roseville is BBB Accredited.

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