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Business Profile

Marketing Consultant

ReVerb

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a seller, I sold my items normally on the Reverb platform and strictly followed the platform's standards to send and contact buyers for pickup. However, the buyer demanded a refund from me one day later. I tried to appeal to the platform, but the platform not only maliciously suspended my seller account, which prevented me from communicating with the buyer, but also turned a blind eye to my desire to recover my money. And I hope that the platform can take my request seriously and fully refund my money. In addition, the platform should pay me a certain amount of compensation for their negligence. I am very dissatisfied with this sale on the platform. The platform's negligence in protecting the rights and interests of sellers has caused me to spend a lot of time dealing with this issue. This has disrupted my normal life, and every time I think about it, I find it difficult to sleep. With no other options, I came here. I hope the association can help me protect my legitimate rights and interests as a platform seller and consumer. Thank you again

    Business Response

    Date: 09/07/2024

    To whom it may concern,

    We're ReVerb which is at www.reverbico.com

    ReVerb is a digital marketing agency all of our services such as link building, SEO Audits, and articles, are digital in nature and do not require a physical delivery. We do not sell other parties' goods or services. Also, most of our payments are done through Square or ****** which have very rigid refund policies if there is a dispute.

    ReVerb(www.reverbico.com) is not Reverb(www.reverb.com) Reverb is a marketplace for buying and selling old music equipment. ReVerb has no relationship with Reverb. Reverb, the music selling platform has numerous complaints against it similar to the one made here on other review platforms.

    This is a case of mistaken identity as ReVerb has no record of working with the complainant and what she describes is not the sort of business we conduct, it is however what Reverb does and the problem she describes they are kind of infamous for.

    Best Regards,

    ****

     

     

ReVerb is NOT a BBB Accredited Business.

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