We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cleaning Services

Emma’s Professional Cleaning Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** Sept of 2022 I contracted with ****'s Professional Cleaning for housecleaning. She was offering a BOGO special for purchasing 8 cleans and getting 8 for free. I paid her for these upfront as that was a condition of getting the discount. On Oct 14 the first cleaning was performed. On Nov 17 a cleaning was scheduled, however **** contacted me due to an issue and had to move the date to Nov 22. At that time, she offered me an additional BOGO deal for the purchase of 5 cleanings to get 5 more for free & I paid her in full. Cleaning occurred on Nov 22 and Dec 21. On the 21st, I purchased 14 more cleans - again paying in full. ****'s team performed cleanings on Jan 10th and Jan 24th. Her team was scheduled for 2 cleans in Feb, however none were performed due to scheduling issues and weather cancelations. ****'s contract states that when the business cancels a cleaning that it will be made ** in "approx 72 hours", in each instance of cancelation **** never reached out to reschedule when she said she would and cleanings were never made up in the noted 72 hours. The team was scheduled to come out on Mar 2nd, however they arrived 3 hours before the appointment time and were unable to clean. On March 7th, I paid for another 14 cleans. On April 7th the team was supposed to come out to clean, I messaged **** on the evening of the 6th to ask what time they would be arriving and was told they had had scheduling issues again and that I would need to reschedule. We agreed upon the team cleaning on the 14th of Apr instead. On the 13th I reached out to see what time they would arrive and was told that the team had COVID and wouldn't be coming. I have since asked **** for a refund for all prepaid & unused cleanings and have received no response. I have reached out by both text and phone call and received no response.I should not have to ask what time they will arrive in order to find out that they are not coming. I am requesting a refund for services not rendered.

Emma’s Professional Cleaning Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.