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Business Profile

Electronic Equipment Repair

LGS Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

This profile includes complaints for LGS Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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LGS Electronics has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought in a $1500 Alienware laptop to have a fan replaced. A week later, they informed me that they did not order the part. They attempted to order the part then replaced that. After replacement computer would no longer work at all. Brought in power cord per their request and still would not turn on. Decided to call the computer dead. Brought in another $1500 Alienware laptop to swap out keyboards. Was told it would take 20 minutes. Ithas been four days. Still not completed. Now neither computer will turn on.

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my PlayStation 5 in to them to get the **** port replaced. When I brought it in I didnt take the College Football 25 game out of my console. When I got it back my game was gone and they are telling me they have no record of it being there so they cant do anything I am 100% positive it was there and my mom went to bring the console back after they said they fixed it the first time. The guy took the disc out of the console and then placed it back inside. They basically were paid $40 for not even fixing my console and they took my game that was inside and say they cant do anything about it. Very sketchy business.

      Business Response

      Date: 10/15/2024

      We are truly sorry about the experience you have had. We typically leave discs in the drive if any unless we are working on the drive but had removed it in this case after the console was deemed irreparable for
      your convenience. Unfortunately the disc had fallen into an inconvenient spot which was discovered once we moved desk after several hours of searching. The disc has been returned and we hope this doesn't leave too bad of an impression. We will strive to ensure this does not happen again in the future.

      Customer Answer

      Date: 10/16/2024

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22335224, and find that this resolution is satisfactory to me.

    LGS Electronics is NOT a BBB Accredited Business.

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