Complaints

This profile includes complaints for Tenvoorde Ford, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tenvoorde Ford, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tenvoorde Ford, Inc.

  185 Roosevelt Rd Saint Cloud, MN 56301-3846

  
• 

  Tenvoorde Ford, Inc.

  PO Box 1045 185 Roosevelt Rd Saint Cloud, MN 56302-1045

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company sent out a mail flyer ad. with a pull tab game attached in which we won the grand prize, per the card and list of prizes. just to go in and be told we won a 5$ target gift card and this was all a ploy for their biggest yearly sale (per their staff). I photo documentation of everything, as they took all hard complies upon our arrival at their business. however it shows too large to upload.

  Business Response

  Date: 01/27/2025

  We apologize for any confusion about the mailer sent out for our sale.  We have used the exact wording mailers in the past which were submitted and pre-approved by the BBB.  On the front of the mailer there are detailed descriptions and disclosures of how the prizes are awarded along with a large paragraph on the back stating the odds of winning all prizes, rules of the program and purchase disclosures.  There is no purchase necessary and everyone leaves with at least a $5 gift card.  Most of our guests are having fun with the event and so far, we have given away 1 - TV, 1 - $500 gift card, 3 - earbud sets and a lot of $5 gift cards with many more prizes still guaranteed to be awarded.  Again, we apologize for any misunderstanding and are sorry one of our guests did not fully understand the flyer.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.ansmission fluid and not enough fluid to replace a transmission in a 2017 ****** cost $7000, I feel that people should know not to purchase a used vehicle from Tenvoorde Ford of ************ because they do not check the fluids out before the sale of the vehicle Company name Tenvoorde Ford ***********

  Business Response

  Date: 01/14/2025

  ****** ***** purchased the vehicle on 8/31/2024.  The vehicle purchased was a 2017 ****** Outback with ******* miles.  Because of the year and miles on the vehicle, it was sold As-Is.  To avoid these types of issues, Tenvoorde Ford stamps the initial quote and purchase agreement with a large red ink As-Is stamp which was signed by ****** on both documents.  The only thing promised at the time of sale was to address the Tire Pressure Monitor light that was on. 
  
  Even though its not required by law, Tenvoorde Ford performs a used vehicle inspection on every used vehicle before it is offered for sale.  We do not outsource inspections of other makes to other dealerships as that is not industry practice to do so.  The 2017 ****** Outback was inspected on 7/16/24 and showed no signs or symptoms of a transmission problem.  The ********************************************************************************************************************************* type of fluid nor would we unless there were signs of transmission issues.
  
  We are sorry she is experiencing issues now with the vehicle but claim no responsibility for what has happened to the vehicle since she purchased it. 

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the jeep on 7/17/24 and on 8/16/24 body trim panel fell off the jeep. Stopped at dealer and the salesman who sold us the jeep said someone took the trim panel and that was not covered under warranty. We brought the jeep to a body shop to get it fixed and they told us there was a poor and improper job of damage repair done to the jeep. this was not disclosed to us when we purchased the jeep that it had been in an accident and repaired. I have pictures of the improper work done but not in a format I can down load on this form. when the jeep was brought into the body shop to fix the damage and they took the interior panels off, they found considerable unrepaired damage and called us. The body shop told us it would possibly cost ****** dollars to fix properly. When I called the dealer to see what we can do about this I was sent to voice mail and no one has called me back.

  Business Response

  Date: 09/04/2024

  We have contacted the customer and are working on a resolution to get his vehicle fixed.  This was not handled by the sales person according to company policy and no manager was made aware of the issue.  We will continue to work with the customer to resolve his concerns.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2023 my 2018 F150 was diagnosed with needing a new motor as a result of scored cylinders and losing 2 or more qts of oil every 700 miles. **** the course of the last eight months I have done everything to comply with warranty coverage based on Tenvoordes recommendations. I still dont have a new motor and the truck has been at their dealership for the last 2.5 months. They did provide me with an enterprise rental, however, not a pickup. A pickup was not available due to the fact that all the 2023 F150s have a recall. Not having a truck has been a headache to say the least as I work construction and am an avid outdoorsman. I was offered a trade value for my pickup which was substantially lower than what it would cost for me to purchase a different truck with equal specifications (year, make, mileage). With no specific date of completion on getting a new motor I am at the mercy of Tenvoorde Ford and the **** Motor Company and I am continually being disappointed in how they operate.

  Business Response

  Date: 01/16/2024

  Ultimately Tenvoorde Ford is at the mercy of waiting on parts which is 100% out of our control.  We have been communicating with ******************** and working with Enterprise for a rental vehicle.  They did not have a truck available for him at his request.  While continuing to work with Enterprise they were able to procure a pickup for ********************.  We are looking forward to fixing his truck and resolving his issue.  Due to a recent experience with our service advisor we have asked that the service drive manager, ***************************, only work with ********************.  Again, we want to fix his vehicle immediately but are at the mercy of parts backorders.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: The finance person failed to provide me with the Product Price and Payment Disclosure for Installment Sales, which is a state law. This was not resolved.  Also I am only referring to February 18, 2023 the time of signing papers.  Like I said previously, when I was first handed the ** Vehicle Retail Installment Contract it was over the amount I was requesting for monthly payments of around $600.  When I was given the first document I question the amount because it was over the amount of like $660, I asked if the extended warrenty was added and F & I said yes he recommends that to all his coustomeres especially when buying new.  He did not discuss that with me and if I woud have excepted that, I would have not known what I was signing.  He added it in without discussing it.  When I questioned it and said I did not want that he got upset and his attitude changed.  Like I said this is "Payment Packing", and it is a serious violation of the Unfair, Deceptive or Abuse Acts or Practies (UDAAP)of the Federal Trade Commissions (FTC). I have contacted an attorney.
  
  
  e it to me and he was very rude for the rest of the signing. He even left the office before us and never said Thank you or nothing until my hubsand offered to shake his hand and say Thank you. This is called "Payment Packing" which is a serious violation of the Unfair, Deceptive or Abuse Acts or Practices (UDAAP) of the Federal Trade Consumer (FTC). I want him investigated how long he has been doing this and working at this place. How many other people has he done this to.

  Business Response

  Date: 03/09/2023

  Tenvoorde Ford stands by its original statement on this mater.  Due to Mrs. ************************* regarding legal action, our legal counsel has advised us to stand by our original statement and will handle any future correspondence. 

  Business Response

  Date: 02/24/2023

  *** we apologize that you had a bad experience while finalizing the paperwork for your 2023 **** Explorer. We take compliance very seriously and have a 3rd party audit our transactions ensuring we are compliant with all pertaining Federal Compliance Guidelines based on guidance provided by ****** ****, LLP, Compli Compliance Software and Brown and Brown ********************* documents show you were given two different options to purchase the vehicle.  The first estimate, given to you on 2/14 showed the Market Price, discount, selling price, trade in allowance, trade difference, estimates on taxes and fees, final balance and estimated payment range based on the balance amount.  The second estimate, given to you and signed by you on 2/18, shows the same vehicle price and trade value but adding the optional Tenvoorde Guarantee and Pulse safety feature which changed the final balance and sales tax but not the estimated state fees.  The other difference was the estimated payment ranges since the final balance increased due to the options you agreed to.  On the sheet dated 2/18 the estimated payment range for the 48 month term was $605-$615 and your retail instalment contract was for 48 months at $607.50 which fall is the range that you agreed to and signed off on before the final paperwork process.  
  
  Again, we apologize that you had a bad experience.  We strive for excellent customer satisfaction and to hear otherwise is disheartening.  If you would like to discuss the matter further, please contact the general manager, *****************************, at ************