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Business Profile

Computer Software

Schoolfundr Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacting me on my personal phone requesting to be part of their fundraising for schools. They should not have my personal phone number, accessing my personal phone number and sending me messages to my work email at school. This is inappropriate and wrong. They have no home office to contact to make this stop.

    Business Response

    Date: 11/08/2023

    Hi ******,

    I would like to thank you for reaching out and flagging our outreach.  While we tremendous pride in what we do here at Schoolfundr - providing free fundraising tools for school communities so that students can raise more funds with less work, and keep 100% of the funds raised so that the students can reach their full potential.  As an educator, I hope you can appreciate that mission. 

    We do cold outreach out a database we have sourced from Coach's Directory by ******************* to help spread the world of our mission and product.  I see that our team reached out a few times to your work email and phone.  We often find that people miss our first messages, and so run a multi-day sequence to reach back out to try and find time to connect.  We take great efforts to include an unsubscribe link to our emails in each email, and are sure to take anyone who requests off our mailing list.

    I have personally looked into this case and see that you have been unsubscribed from all future communication. You will not get additional outreach from us again.  

    I am sorry that we caused you an inconvenience and called you on your cell phone.  I am also saddened to hear you were not able to find our company direct line.  We have made efforts to make this information readily accessible on our website on the homepage, Contact Us, and About Us pages.  You can always reach us on our main line at ***************

    I know this doesn't solve the trouble we have caused, but hope you can appreciate that we will not reach out again and we do in fact take respecting prospects time and information seriously. 

    Feedback from people like yourself are how we continue to improve what we do. If you are open to discuss, I would love to get a few minutes to learn from your experience. 

    All the best,

    ******

     

Schoolfundr Inc. is NOT a BBB Accredited Business.

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