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Business Profile

Concession Stands

Smarte Carte Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concession Stands.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family and I recently arrived on a Korean Air flight from ***** to *** on 7/4/2024. I am writing this email to document a negative experience with one of the porters at Smart Carte.My family and I had 7 bags. I asked the ****** (****) if he was able to get a ****** for us. He said he would do it and went to get a cart. There were a couple of issues that got me worried but since we were jetlagged, we did as he instructed us. 1. First, he stated that he took cash only and showed me a scanner that said I needed to pay $49.00 ($7/ bag).2. He took another job at the same time and was pushing another cart for another group of travelers while we were leaving Terminal 1.The problem really came to surface when we got to the first floor. My shuttle bus was located on the level above us and he refused to take us there. I protested and said I wanted a name of a supervisor or his name. He flipped over his ID card, refused to identify himself and ran back into **********. I only found out his name was **** from another attendant. This is an unacceptable way to treat customers and I hope that you can look into this matter. If he is accepting cash only or taking multiple jobs at once, Im sure there are legitimate violations that need to be addressed. If you have any questions, please do not hesitate to contact me. I am not looking for a refund or apology. I believe that the business or the individual needs to be made aware that what they are doing to travellers is not acceptable and should not be tolerated.Sincerely,******************* ************

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/17/23 I tried to rent a luggage cart at ************* on 8/17/23. I paid the $7.00 fee twice using the same luggage machine with 2 separate cards ending **** and ****. The machine would not release the luggage cart. I requested refunds via the company web site on 8/18/ 8/19 and 8/21. No one has responded to refund request. I spent $14.00 on their malfunctioning luggage cart machine.

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to use their product while traveling for work recently. Their kiosk does not print a receipt for you after your purchase, and I need that in order to expense the cost with my employer. I have tried calling them. They have no humans that answer the phone, only a robot that send you around in circles and tells you to email them. It tells you to email if you need a receipt. I have sent them multiple emails from 3 different accounts trying to get these receipts and I have not heard a single back at any of the addresses. This is absolutely ridiculous and unacceptable.

Smarte Carte Inc is NOT a BBB Accredited Business.

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