Complaints
This profile includes complaints for Precision Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received senior discount 25. Should have been 10 percent from the ad. Already requested refund but have not received a reply. Amount due 50.
Business Response
Date: 08/25/2024
Precision Garage Door Twin Cities will issue the desired refund of $50. Our senior discount is a flat $25 on any purchase over $100. We will honor the customers request since they seen an advertisement for 10%.
the $50 refund check will be mailed on Monday August 26, 2024.
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Precision Garage Door Twin Cities
Initial Complaint
Date:01/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The tech did the work he was supposed to do but in leaving he broke/altered the garage door in my third stall. When I called in about having a tech come out to fix the door they broke they wanted me to pay a service charge and if any parts/labor was needed I would need to pay for that. I sent an email about what happened and no response. I had no issues with the my third stall garage but after the tech left he did not leave my third stall garage door in the same condition. All I wanted was for a tech to fix what they broke at no cost to me.Business Response
Date: 01/24/2023
We have made contact with customer today and have a visit scheduled tomorrow (1/25/23) to access the issue to resolve.
Precision Garage Door Twin Cities
Customer Answer
Date: 01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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