Reviews
Customer Review Ratings
Average of 2 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromChristine B
Date: 05/20/2024
5 starsChristine B
Date: 05/20/2024
Lighthouse Moving moving has moved me and my family 4 times now. They have always been kind, respectful and efficient. They were careful with our things and even set up the beds for us. I had several pieces of furniture that I needed to get rid of and I booked them the following week to have the stuff taken to the dump. John personally came to help with the move and gave me a fair price. I hope I never have to move again but if I do, I know I can count on Lighthouse Moving to get the job done.
Lighthouse Moving
Date: 05/21/2024
Thank You *********! We appreciate your positive words about our company. We're not a huge company but we do try hard to pay attention to details, and to plan out what needs to be done to get you moved as efficiently as possible. All of this comes with years of experience! Tell your friends about us! Lighthouse MovingReview fromKristin K
Date: 04/24/2024
1 starKristin K
Date: 04/24/2024
John from Lighthouse is not an honorable person. He is not upfront about pricing and he does use contracts. He tried to insinuate he not charge me more than $800. I clarified with him and stated, oh, no, I will will have to charge you per hour after that. I should have taken that as a red flag. He later refused to give me my deposit back even though I gave him plenty notice. He gave me a really hard time about it and said I was the only person in 20 years who made such a fuss about $100, but eventually agreed to refund my money and then said never to call him again. However, he did not refund my money but called me the night before my moving day and asked if he was moving me. I reminded him who I was and he said I would receive my money within in two days. I have not received my money.Lighthouse Moving
Date: 05/21/2024
Not sure where we miscommunicated but we are an hourly based company, and like all companies we have a minimum, and after the minimum there is the same hourly charge. We can't do say a 6 hour move for the price of a 3 hour move. We would go out of business! lol. She did receive her $100 deposit back, though I didn't really owe it to her. The deposit is there to protect us from losing money when customers cancel their moves. We lost a lot of money after her cancellation. I couldn't find another move to replace her time slot. Very sorry that you are not happy. But I do believe you are being unreasonable in your expectations of a moving company.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.