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Business Profile

Pizza

Dominos Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a pizza, garlic cup, lava cake, and parmesan bites for my kids on 9-30-22 at 4:59 pm. After about an hour of waiting I call into the Dominos and speak with on of the managers on duty. I recognize his aggressive behavior from 2 orders before and never showed up after ordering. I tell him that we ordered and he immediately becomes defensive and says there is no order and that I did not order anything. I tell him I'm looking at the order and he is wrong. He gets very aggressive, says he doesn't care about reviews hangs up. I call back numerous times and speak to another young man who has the same attitude. an hangs up. I call back numerous times and am hung up on each time. At this point I do not want the food and need the refund. I do not want anything but refund as I feel they might become violent if they were to bring food to me. I felt like this the last orders that had the same issue. I've reached out to there national customer service line and they redirect me back to the exact store that I do not want to speak with due to the aggressive behavior. If they were less aggressive this would be fine. Its not fine at this point. I also put in formal complaints, will provide that number below. There has been no attempt to follow up or refund me or even figure out what happened.Domino's Store:Domino's #*************************************************************** ************ Order #: 499 Date: 09/30/2022 4:59PM Formal complaint that I submitted : *******

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