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Business Profile

Gardening Stores

The Plant Halo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gardening Stores.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 16-July-2024. I have not received any updates on this order and many are claiming they never received their order. Since then I have sent in 3 separate support requests, contacted them on Instagram and directly emailed them requesting a refund. The company has not responded to any of my communication attempts. It appears the company has not been sending out products for a while now, but is still advertising and accepting orders. I do not want the product anymore, I would just like to receive my refund for this unacceptable customer experience.

  • Initial Complaint

    Date:07/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a plant light and light accessory from The Plant Halo, it has been over the estimated number of business days and the order still has not shipped, nor has the company responded to either of my messages. I would like either my money back or to have the product I paid for.

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from company was supposed to have shipment shipped out within 5 business days. Company was unresponsive over 10 business fays in tellling me that their policy says I cant cancel so I told them I wanted to return (have 30 days from purchase date- most of which is already gone) and so they ship out the item anyway and still do not respond to my repeated emails. Very unresponsive company- I just want my money back and to be rid of them. I dont do business with this type of company. I do not want their product and will not accept it

The Plant Halo is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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