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Business Profile

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Granicus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Granicus leaked my email and phone number to dozens of federal mailing lists who know spam me multiple times a day. When contacted, Granicus refused to resolve the problem and remove my contact information from their databases.

    Business Response

    Date: 12/09/2024

    Dear Better Business Bureau,

    We are seeking clarification regarding the nature of the complaint referenced as "Refund or Exchange Issues." Unfortunately, no order number has been provided, and after reviewing our records, we are unable to identify the complainant as one of our customers.
     
    Could you please let us know if there is additional information we may have missed? We are happy to assist in resolving any legitimate concerns.


    Thank you, and have a wonderful day.

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ILLEGAL SPAMMING / PHISHING E-MAIL Your Latest E-Statement is now ready to view.4 Yahoo /Inbox noreply@ssa From:*************************** To:********************** Fri, Oct 4 at 11:44 AM Your Social Security Statement is now available Thank you for choosing to receive your statements electronically. Your document is now ready for download : Please download the attachment and follow the provided instructions.NOTE: ********************** are only compatible with PC/Windows systems..Download Statement [**********************************************************************************************************************************************************************************************************************************************************************************************************************************]Your Social Security Statement is now available Thank you for choosing to receive your statements electronically. Your docu=ment is now ready for download=C2=A0: *=20 =20 =C2=A0Please download the attachment and follow the provided instruction=s. *=20 =20 =20 =20 NOTE: ********************** are only compatible with PC/Windows systems=. .Download Statement [**********************************************]

    Business Response

    Date: 10/10/2024

    Dear Better Business Bureau,


    We are seeking clarification regarding the nature of the complaint referenced as "Refund or Exchange Issues." Unfortunately, no order number has been provided, and after reviewing our records, we are unable to identify the complainant as one of our customers.


    Additionally, the message forwarded by the complainant appears to concern a Social Security statement, which does not seem related to a "Refund or Exchange" issue. The email they received was sent from [email protected], which is not affiliated with our company.


    Could you please let us know if there is additional information we may have missed? We are happy to assist in resolving any legitimate concerns.


    Thank you, and have a wonderful day.

Granicus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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