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Business Profile

Smoke Alarm Systems

Summit Fire Protection Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smoke Alarm Systems.

Complaints

This profile includes complaints for Summit Fire Protection Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Summit Fire Protection Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company's local branch has not followed through with providing an estimate for work or for contact us. The local florida branch happens to be the buildings fire company and thus we can only use them. I have contact the property manager to seek alternate vendors and was told no. SO now my clients remodel is stalled because of a lack of follow up and every one seems to ignore their responsibility. I have tried twice to reach the parent company with no return calls. Very poor business

    • Initial Complaint

      Date:01/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We originally contacted Summit Fire Protection on approximately October 24, 2022, to cancel our annual security alarm services. Summit required that we complete and return cancelation forms, which we did on October 25, 2022. We understood that we would receive a refund of the balance of our annual security alarm services payment of $321.38, which we'd paid on February 22, 2022. Despite repeated assurances by Summit and our follow-up e-mails on December 13, 2022, and January 8, 2023, regarding our refund status, we have not received our refund balance from Summit.

      Business Response

      Date: 02/14/2023

      Good morning ******,

      I am writing to apologize for the issues youve been having with our services.  I would be more than happy to help you resolve these issue.   I understand that you are looking for a credit of $321.38.  Im proposing to issue a credit or cancelation of billing in the amount of  $321.38.  

      Please let me know if this is an acceptable resolution or if there are other issues that need attention.  

      My apologies again,
       



      *****

       
      ******


      President




      D651-251-1860

      c651-248-3318








      575 ************* W

      ************
      , 
      **
      55103


      Office: 
      ************




      www.summitfire.com







      This information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.


      Customer Answer

      Date: 02/22/2023

      We have not received our $321.38 refund from Summit, which Summit had agreed to as February 9.  We told Summit on February 9 that we would not drop our complaint until we'd received our $321.38 refund. Accordingly, we will not "accept" Summit's response and will not drop our complaint at this time.


    Summit Fire Protection Company is NOT a BBB Accredited Business.

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