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Business Profile

Towing Company

Budget Towing Inc of St. Paul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Budget Towing of ***********, ********* to inquire of a possible tow. They do indeed have my car, as license plate identification is required. They did not have correct information at all, and is asking for more than is permitted by state laws.

    Business Response

    Date: 07/26/2024

    This vehicle was towed from a speedway gas station. The management of the property requested the vehicle yo be removed from the property, because the vehicle was left in the fire lane and they were unable to locate the owner. The vehicle owner called Budget Towing more than 20 days after the vehicle was towed for information on what she needs to retrieve the vehicle. The vehicle owner also came to Budget Towing in person the week of July 21-July 27 to inquire about what she needs to retrieve the vehicle. We did inform the vehicle owner what she needs to claim the vehicle including payment of the current amount owed, a  picture drivers license and the key for the vehicle. The vehicle owner returned to the property without the payment to speak with the manager of Budget Towing about a payment reduction. Budget Towing does not offer payment reductions for impounded vehicle releases. The vehicle owner was notified that a price reduction would not be offered per management. 

  • Initial Complaint

    Date:07/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked my car at a gas station and when I returned, it was towed away. I have since called and the information in their system is not correct. I want my car back and need the help of the Better Business Bureau to assist me.

    Business Response

    Date: 07/25/2024

    This vehicle was parked over night at a speedway gas station and the vehicle owner was no where to be found on the property. The management at the speedway gas station called to have this vehicle removed from the property. The management at speedway is authorized by speedway corporation to request the towing of abandoned vehicles and has the legal right to do so. 

Budget Towing Inc of St. Paul is NOT a BBB Accredited Business.

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