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Business Profile

Vacuum Cleaners Repair

Regina Vacuum Service Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my 1960's vintage Singer sewing machine and a Delta table saw motor in for repair on October 26, 2023. Claim check #*****. It has been 3 months since. the business is boarded up, and voice mail box is full cannot leave a message. **** gave me his cell phone number I have left several texts and voicemails. At this point I just want my sewing machine back it is useful and sentimental since it was passed down to me from my grandmother.

    Customer Answer

    Date: 03/16/2023

    ******,

    **** from Regina Vacuum has contacted me to return my sewing machine.

    Thank you for your assistance.

     

    --

    ***

  • Initial Complaint

    Date:10/13/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped of my vacuum for repair over 4 months ago. After about one month I called and talked to the owner who said he was behind and would get it done next week. Since then no one is answer the phone at the store, the store is not open when I stop by either to try to retrieve my vacuum. The voicemail tells the customer to leave a message and the voicemail is full. I have sent and email and no one has replied. I simply want to retrieve my property at this point but am unable to do so.

Regina Vacuum Service Company is NOT a BBB Accredited Business.

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