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Business Profile

Wholesale Plastic Products

Uponor Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Plastic Products.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Uponor is the manufacturer of the plumbing piping in my 10 year old home. Their piping products have a warranty of 25 years. **************** came out to my home on 4-25-23 and stated that although he had to cut the pipe the actual pipe sprung a leak where he has to cut to to fix what was leaking in my wall destroying drywall in the house. I had filed a claim with Uponor directly for reimbursement and possible replacement of "all" pipes in the newer home if necessary. Initially they didn't have my claim set up so I had to call and finally a male customer service person set up the claim for me in July 19, 2023 and he said they did have the claim but no one had set it up. I then sent in the pipe for review and investigation per their request. 10-16-23 they requested permission for testing which I approved. Oct 23 I received an email from a ****** in warranty that they tested the pipe and found no issues. I have photos of the pipe and to the untrained eye the pipe was faulty. The drywall remains to need repair and now I am requesting the entire house be repiped to avoid problems in the future since they plastic pipe is faulty. I requested a manager call me since ****** has not responded to my emails etc. Thank you ************************* ************ Claim #****** Photos, pipe and receipts already forwarded to Uponor *************

Uponor Inc is NOT a BBB Accredited Business.

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