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Business Profile

Boat Builders

Alumacraft Boat Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Builders.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 18, 2022 we filed a claim with AlumaCraft on a boat we purchased on August 2, 2021 because after less than a year of having it the paint started to peel off of it. The claim # is *****. Since then, AlumaCraft took possession of our boat and agreed to repaint whole boat/delamination replace decals. We have tried to reach out to them multiple times trying to get answers on where our boat is and when we might expect it back only to be told someone will reach out to us. We have yet to have anyone reach out to us or our dealer who has also tried to contact them multiple times. We are going on 7 months of paying for a boat we haven't had possession of and it is losing market value. We just want answers.

    Business Response

    Date: 06/01/2023

    Thank you for notifying me of BBB complaint ******** (Alumacraft *****, *****, *****, 65560).

    I have investigated this concern.  ********************** 2020 Pro 175 LX (Alumacraft HIN ACBW1112G920) was transported to our facility in **************, ********* for warranty repair to the paint. The boats are taken in the order in which they are received, currently there are two boats ahead of **********************. 

    ****************** has been informed on more than one occasion that we will update her when the repair and inspection are complete.

    We understand this is a time consuming process, as the boats are repaired one at a time (due to different paints, etc), and we thank ****************** for her continued patience during this process.

    *************************
    Team Lead, Consumer Experience
    Alumacraft, Evinrude, Manitou, Rotax Jet Propulsion Engines
    After Sales Support

     

     

     

Alumacraft Boat Company is NOT a BBB Accredited Business.

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