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Business Profile

Truck Dealers

GATR of Sauk Rapids Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for GATR of Sauk Rapids Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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GATR of Sauk Rapids Inc has 3 locations, listed below.

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    • GATR of Sauk Rapids Inc

      218 Stearns Dr Sauk Rapids, MN 56379-2520

    • GATR of Sauk Rapids Inc

      PO Box 367 Sauk Rapids, MN 56379-0367

    • GATR of Sauk Rapids Inc

      10743 168th Cir NW Elk River, MN 55330-3200

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Josh N

      Date: 10/18/2023

      I recently went to GATR of ********* for service on my Volvo Semi. As someone who has previously worked at dealerships in Parts, Sales and Service, the culture in this service department is close to the worst I have seen or experienced.I asked the service writer to include specific locations I had already diagnosed on an air leak on my work order and she wouldnt. Then, they would not allow me to see what work specifically the technician had completed because the Technician is going home in 10 minutes yet he was the only one that knew what fittings had been replaced.Upon billing they charged me twice for a valve even though one was clearly a warranty issue as it was a bad part from the factory.After picking up my truck, I noticed the air line on my firewall that I had originally requested to be listed on the work order was still leaking.It took multiple phone calls to the store to get a response from the service manager who was more argumentative about the situation and told me that no matter how much I was paying, I would not be able to speak with the Technician who worked on my truck.At the point of writing this I have not been reimbursed for the valve that was clearly a warranty issue, and I still have no further contact regarding which fittings the technician actually replaced. I did have a constructive conversation with *************************** the Director of Service for all of GATR but he left it in the hands of the Service Manager at the ********* location.If you need service, go to ****. Avoid GATR *********!

    GATR of Sauk Rapids Inc is NOT a BBB Accredited Business.

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