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Business Profile

Amusement Parks

Valleyfair, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My friends and I went there after spending 80$ on tickets each. We went out to change our clothes to go to the water park and got back in no problem. However, when we went to go back and change and come back they asked if we were over 15. We are all over 18 and said yes. The security asked for our IDs and only one of us had them in an attempt to bring less items to lose at the park. The other three in our group had pictures of their IDs and were clearly over the age of 18. The security denied us entry when there was still hours left in the day. They were flagging others through without even scanning their ID and chose us who are ADULTS to deny entry too. The only place it says is in the chaperone policy and why would we think to look at that before when were all over the age of 18. This policy is age discriminatory.

    Business Response

    Date: 08/15/2024

    Guest was offered return tickets 

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 2023 season pass for $99 in December 2022 for our 15 year old son. Due to the Chaperone Policy enacted on May 13, 2023 the season pass has NOT been activated.IF we had been informed of this policy change at the time of purchase, we would not have made the decision to purchase this pass as it was meant for him to enjoy the park with friends and cousins between the ages of 14-18.We spent over 30 minutes on the phone with various *********** employees/managers on 8/8/23 asking to simply apply a one year ***** and allow us to use the pass for **** without any additional fees since the policy change happened long after original purchase. Unfortunately *********** has not been willing to work with us and tells us that our pass expires in October 2023 even though the pass is not activated. We simply request to resolve this dispute by *********** honoring the pass for **** without any additional fees

    Business Response

    Date: 08/21/2023

    As stated on the Valleyfair website Valleyfair does not issue refunds or exchanges on Season Passes or Season Pass Add-ons. All the preceding products are non-refundable and non-exchangeable for any reason after the order transaction has been completed at the front gate, online, on the Valleyfair mobile app, or other authorized ticket seller. *****************************************************************. If a guest purchases a season pass, does not use it and wants to use it the next season instead like this guest does they need to pay a discounted rate to renew into the next season. 

Valleyfair, LLC is BBB Accredited.

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