Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 8, 2023, my daughter, ******, made a telephone call to Crazy Lady Ink and talked to ******. ****** had designed and completed a beautiful tattoo for my daughter several weeks ago. The tattoo was a memorial for my granddaughter who died one year ago at age 18. I wanted the same tattoo, with ever so slight adjustment that was discussed with ****** on the phone. An appointment was made for me for September 13, 2023. ****** said a $100.00 deposit was required, which I made on the 8th. Later that same day, ****** texted ****** and said that for whatever reason she no longer worked at Crazy Lady Ink. Crazy Lady Ink was closed Sunday and Monday. Today, Tuesday, September 12, ****** called asking for my deposit back. The owner refused saying that refunds were not given under any circumstances - company policy. What they offered was service by another artist or a gift certificate, which I did not want. I wanted the service done by ****** because she was the original artist and her work was exquisite, Also, when the appointment was made, there was no mention of no refunds on deposits. I believe a refund is in order!!!

  Business Response

  Date: 09/21/2023

  The customers made aware when making an appointment that all deposits are non-refundable no matter what the case. We no longer have ****** working at our store.

  I made an attempt to appease the customer with having another far more season. Tattoo artist take care of her tattoo. She wanted no part of it. She just wanted her money back. As I told her verbally, this is not what we do. We also have it on all of our emails that there is no refunds whatsoever.

  At this time there's nothing I can do to appease this customer.

  Customer Answer

  Date: 09/21/2023

   I am rejecting this response because: the respondent is not carefully reading my complaint:

  1. This appointment was made on the telephone with ****** answering the phone.

  2. I was not in the store to read any signs about no refunds on deposits.

  3. While making the appointment, I was not informed by ****** on the telephone that there are no refunds on deposits.

  4. Of course I do not want any other "qualified" artist doing this tattoo. ****** was the creator of this tattoo, and she should be the one to replicate it. 

  5, I do not want store credit. I am 72 years old and I only have one tattoo and it is a memorial flower to honor my granddaughter, who died one year ago. The tattoo I was to get from ****** was an intricate beautiful dove to honor my granddaughter. It would have been my last tattoo.

  6. The respondent is making this very emotional time for me extremely painful by being so stubborn over a deposit.  
  

  
  

  Business Response

  Date: 09/21/2023

  I'm sorry you feel this way. This has been the store policy for 33 years.

  We had responded by email numerous times. The policy is clearly stated in the emails. It is clearly stated in the store. You had to have seen the policy either in the emails or directly in the store while you were there. Also, ****** may be at fault for not informing you but you were in the store. You have corresponded through email.

  I have quite honestly offered a gift card for a future tattoo, I have offered another artist to do the tattoo for you. All of which are honest. Good faith ways of making this right.

  It should no longer be my issue that you don't wish to accept these as viable options. The artist I have in store currently that I could get you with have literary 10 years more experience than ****** had. And they could easily take care of your tattoo for you. But if you refuse to understand that this is a viable possibility. This should not be my issue anymore.

   

  Customer Answer

  Date: 09/21/2023

   I am rejecting this response because: I have NEVER been in your store. I have NEVER received an email from your business. You do not have my email address.
  
  
  

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May I put down $100 deposit on a tattoo. My tattoo appointment was canceled in the morning of my appointment by the tattoo artist. The tattoo artist that I booked appointment left the studio and went elsewhere. The studio has no other artists that can do the type of tattoo I originally put a deposit for. They refuse to return my $100 even though they can no longer offer the service I put a deposit down for.

  Business Response

  Date: 11/02/2022

  This woman **** has not been close to even being truthful about this issue. We have a policy of no refund for any reason. This has been our policy for 32 years. We gave her the option she could let her somebody else use her deposit. In which she let her son use the deposit. We set up an appointment for him He didn't call he didn't show up thus voiding his deposit.

   

  If she has anybody to be picking a bone with it should be her son. He did not call he did not show up for his appointment We had things ready to do on him he never showed.

   

  We have clearly stated in at least 10 different places inside the store as well as at least five different places online what are policies are. I don't think there's anything more than I can do than what we have done with signs and notifications online about our deposits.

   

  If she doesn't like our policies that is not my problem. This is the way we run our business for 32 years. You have many customers that have been coming to us for years and years. They seem not to have an issue with our policies. They also understand that when we're getting tattoos ready for people that we expend energy to get a tattoo ready. There is no need to return any deposit. Because that deposit has been forfeit by her son's lack of willing to keep his appointment.

   

  Let me know if there's anything else that needs to be explained.