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Business Profile

Asphalt

Asphalt Specialties Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asphalt.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an asphalt driveway installed may of 2022. It looked terrible. They came back out and told us it would look much better after a year of driving on it. Fall 2023 it still looked terrible and now had two cracks. Ive emailed them multiple times. Filled out their online request telling them whats going on. And called and left messages. And not a single reply. They sell you on their 10 year warranty that makes them cost more than everyone else. We wanted the security of knowing we would be safe for 10 years with our investment. Its a complete scam. Ive emailed **** who was our salesman multiple times. I can share them. Ive called their phone and left messages asking for a call back. Ive filled out their online report asking for help with the driveway. 100% avoidance.

    Business Response

    Date: 04/25/2024

    I have met with **** for Asphalt Specialties to do the necessary repairs for his driveway. 

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Asphalt and Specialties Company installed a concrete apron to my driveway in July2022. I sent them photos of the pitting and scaling that had occurred by December and January. They advertised a 10 yr warranty and was told they go over and above other companies in that regard because most offer a 1 yr or 2 yr warranty so that is why I hired them for work. I understood they were not working in January and they told me they start in May and would reach out to me then. Ever since then I have either called or emailed on 4 occasions only to be told there is no time frame that they would get back to me after I was told I would be contacted in May. Basically it felt like I was bothering them for asking. Initially I only was seeking acknowledgment of the situation and for some to take 15 minutes to come out and look at it. I have been patient this summer and understand they may have a busy season. I followed up with them again now in September and still have no reply. I was not looking to get the work done right away but havent had any follow up and dont trust that they will get back to me. The damage done to the concrete should not happen in this short of time. I have a 25 yr old sidewalk that looks better than this 1 yr old apron. I would like to request help in this situation.

Asphalt Specialties Company is NOT a BBB Accredited Business.

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