We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Dedicated Financial GBC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Dedicated Financial GBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dedicated Financial GBC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out multiple times explaining my current situation has changed. I have tried repeatedly to check in on things sent to help with a lowered payment option. I even explained when I first set up a payback option in october that I wasn't making enough to sustain this payment plan. I have several emails unanswered. When this was Brought up to ***** ***** Niemeyershe said that she is human and she didn't answer then but because she didn't answer and it had taken time for me to find anything out it was too late

      Business Response

      Date: 12/02/2024

      Ms. ************ appreciate you reaching out to Dedicated to discuss the change to your current situation, and I apologize that you did not receive a response from my colleague ***** on the timeline that you expected. I understand that you were able to speak with *****, and her manager ******, and that you authorized payments of $100 per week (beginning 11/30/2024) and promised to provide bank statements to support that weekly payment amount. I also understand that the first payment of $100 was submitted for processing on 11/30/2024, per your instructions, and that payment was declined.
      Please let me know if you would like to speak with me about your current situation and payment authorization, or if you would prefer to continue to speak with ******. Please do not hesitate to contact me directly with any follow up questions or concerns.
      Thank you,
      ******** D. ******, Esq.
      General Counsel

      Customer Answer

      Date: 12/03/2024

       I am rejecting this response because:

      Unfortunately I was not informed that they would be able to set up a payment plan before the 30th. Please contact me so that I can assure that I have everything set up. Unfortunately I had the card locked because I was not informed that the payment plan was in place 

      Business Response

      Date: 12/06/2024

      Ms. ******,
      I appreciate you responding to the BBB. My colleague ****** has been trying to speak with you via email, telephone calls, and text messages; you have not responded to her. Please let me know if you would like to speak with me about your current situation and payment authorization, or if you would prefer to speak with ******. Either way, we need to hear from you directly (not through BBB) to get a viable payment plan set up in the near future, and thereafter, we need you to timely pay the agreed upon payments.

      Please do not hesitate to contact me directly with any follow up questions or concerns.

      Thank you,
      ******** D. ******, Esq.
      General Counsel

      Customer Answer

      Date: 12/09/2024

       I am rejecting this response because:

      I have recieved one email reply. Which was to an email i sent out. I asked them if they could run the debit right then as I had it available.  They didn't instead they waited hours. When something had come out already. Can you please review email communications before you state they have been trying to contact me. I have not recieved a call, or text or email since I replied last week to start the conversation.  The communication has been non existent, which was the beginning of this entire issue. 

    Dedicated Financial GBC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.