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Business Profile

Apartment Rental Services

MOD42 Apartment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a renter in the MOD42 Apartment Complex. Since January 2024. The **************************** team was REimagine. ReImagine literally disappeared into thin air at the beginning of May. This left me with an apartment that has a lock that was installed by the sketchy maintenance man employed by REimagine . ********* lost their copy of MY KEY, but didn't tell me this for 2 months. When I demanded my lock be changed ( as their copy of MY key was in the wind ) INSTEAD of having a locksmith install it, ****** the sketchy maintenance man had a "friend" of his install it. Since then, my apartment has been accessed by a Japanese man with no teeth , several times, when I am not home. So this man has a copy of my key.I have requested that my NEW *************************** ******** Management , install a new lock for me, as my apartment is unsecure, and not safe. I have also requested a copy of my lease, as ****** the Property Manager is telling me that the fee to change a lock is $350.00. I didn't lose my keys. I even offered to pay part of the cost of a new lock myself. The property manager , ****** sent me text messages, and DEMANDED I have a Police Report, before he will change my locks. I told him via text that I can do that, but now he simply won't respond to me. I put my requests in writing on the BUILDIUM RESIDENT PORTAL (which we pay our rent on) last night. TODAY I no longer have access to the Portal. It tells me that NO USER EXISTS with my login credentials. I am desperate to have someone respond. I have texted, sent emails to 2 different addresses, used the Resident Portal and even put a message on the ******** Management Website. ( I am starting to wonder if ****** is friends with the Japanese man) as he is making it so difficult for me to have a NEW SECURE LOCK. Previous conversations I have had with ****** via the Portal conveniently disappeared , so I kept screen shots of my requests last night.

    Business Response

    Date: 09/03/2024

    I have attempted to address this tenant's concerns without success.  On two separate dates I reached out to the tenant by text with no success.  I have instructed the tenant there will be a fee to change her lock of $350.  She has not paid me to do this. I will continue to try to get this resolved but will continue to wait for her pay the fee for a new lock.

MOD42 Apartment is NOT a BBB Accredited Business.

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