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Business Profile

Grocery Store

Cub Foods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Cub Foods's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cub Foods has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cub Foods

      421 3rd St S Stillwater, MN 55082-4955

    • Cub Foods

      1940 Cliff Lake Rd. Eagan, MN 55122-2400

    • Cub Foods

      15350 Cedar Ave Apple Valley, MN 55124-7021

    • Cub Foods

      7555 W. Broadway Ave. Brooklyn Park, MN 55428-1297

    • Cub Foods

      100 County Road B W. Maplewood, MN 55117

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to fill my 2 ***** prescriptions, an inhaler I use for asthma and COPD along with my nebulizer medication at Cub Pharmacy N.E. ******** MN ***** location for 4 days. The system has been down for four days and I cant place an order. I asked if I could get my original order that was faxed over by my doctors and was told no because the system is down! Not sure why the pharmacy is open if they cant fill any orders?! So now I have to set up appts to see my doctors to get new prescriptions and have them faxed to another pharmacy!!!I asked how long the system would be down and was told they had no idea!!! I could see peoples orders on the shelves and they cant get their orders of medication either because the system is down??! Very inconvenient to say the least!

      Business Response

      Date: 06/10/2025

      Hello ********,

      We recently identified unauthorized activity in our systems and have proactively taken them offline while we investigate.

      Because weve temporarily disabled the systems we use in our Pharmacy, we are unable to fill new prescription orders at this time.

      We are working diligently to safely bring our systems back online.

      We appreciate your patience while we work through this and apologize for the inconvenience.

      Best regards,

      Cub Customer Care

    • Initial Complaint

      Date:03/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You open your store on Sundays with incorrect pricing. It will say a lower price on the shelf and when you go to check out its higher. How is is acceptable?

      Business Response

      Date: 04/07/2025

      Hello *****,

      Thank you for reaching out to Cub through the Better Business Bureau. We sincerely apologize for your recent experiences at one of our stores. We take these concerns seriously. We would like to get you in touch with the management team at the store you were shopping to at to address these experiences with pricing. Can you please share the store location and, if possible, any dates you visited the store and experienced these issues?

      We look forward to hearing from you.

      Best regards,

      Cub Customer Care

      Customer Answer

      Date: 04/07/2025

       I am rejecting this response because:

      It is bait and switch practices. They did not address the issue. How can you open the store on Sunday when your price changes and not update the price on the floor. So it says its on sale on Sunday but that was last weeks price. This is bait and switch. You cannot start updating your price after the store opens 

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company people made fun of me for discrimination because I couldn't handle the job and they took my money from my check

      Business Response

      Date: 10/17/2024

      Hello *****,

      We were made aware of your complaint to the Better Business Bureau regarding your past employment with Cub. To best address your concerns, we ask that you please reach out to our ************************* They will assist you with creating a case for your concerns. They may ask for your associate ID, which is *******. Please call them directly at **************.

      Best regards,

      Cub Customer Care

    • Initial Complaint

      Date:11/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cub - ********* West at HarMar First off I would like to say how embarrassed I felt here. I am a father with two kids just trying to grocery shop Im new to the area. I saw a really good deal on 12 packs of soda if you buy four or more you get them at $3.88 apiece, as I was in line, I saw that my ticket was almost 50% more for 12 packs of soda than what I was supposed to pay. They said I had to have my rewards card so I downloaded the app right in front of about three of their employees, and they watched that their app wasnt working correctly and told me to my face that I needed to pay full price this time but I could get the deal next time by paying full price I was paying almost an extra 53% on top of what I was already paying for the **** packs. Yes I said 12 of 12 packs full price was almost 7 dollars but with reward card I get them on sale my one-year-old screaming my three-year-old screaming about his cookies. It was a terrible situation to be in and no one even cared. They actually were really going to have me move forward and pay full price for the soda because the app that I downloaded wasnt working to give me a rewards card so I could get the discount on the soda that is just ridiculous. The people that you have running this location in ********* ********* really need new training Im an entrepreneur, and if I was overseeing a situation like that and I saw that this guy has kids all his groceries are on the register already went through my my tickets almost $200 but youre gonna add 53% extra on top of my $200 ticket because my rewards card doesnt work. No I wouldve helped the man out and I wouldve done some decency but not this location not the five employees that watch me go through frustration and embarrassment just to not have to pay for something so ridiculous when it clearly says ** *********** the sale. This is the location. ****************************** ********* **

      Business Response

      Date: 11/20/2023

      Hello *******,

      We've received your message from the Better Business Bureau regarding your recent shopping trip at our ********* West - Har Mar location. We sincerely apologize for the experience you had with receiving the sale price for twelve 12-packs of soda. We strive to provide a pleasant and hassle-free shopping experience for all our customers and we are very sorry this was not the case on your recent visit with us. We would like to put you in touch with our ***************** team to resolve your account issue to ensure your My Cub Rewards account will work properly on your next visit. You will receive an email message from our team shortly. We will also be sharing your message and contact information with our Roseville West - Har Mar team for follow up with you to address the interactions with store associates when your My Cub Rewards discount was not being applied. We appreciate you taking the time to reach out us and bringing this to our attention. Please let us know if there is anything else we can do for you.

      Best regards,

      *****************

      Customer Answer

      Date: 11/20/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      when r they reaching out to me ? 

    • Initial Complaint

      Date:05/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 23rd, 2023 at around 2:30 PM Setup at store for electric cart use and return are not usable to disabled people who shop alone.Why have them if the carts are NOT easy to get and return? The way the Northfield store handles the carts - a disabled person will get hurt trying to use them and could *** the store.

      Business Response

      Date: 07/18/2023

      I am reaching out to you regarding a recent complaint ID ******** dated 5/23/23.

      Our department has just received this written complaint and are responding to customer today.

      Please accept our apologies for the delay here.

    Cub Foods is NOT a BBB Accredited Business.

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