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Business Profile

Truck Repair

Dan's Diesel, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • DeAndre G

    Date: 02/25/2023

    I pray you never break down and have to use Dans Diesels! The time it took to repair my truck was TERRIBLE (44 DAYS), their quote means nothing, it took 8 days to take the motor apart and provide me a quote of $38,500 for an overhaul. After I put $10K down, the very next day I was told I needed new camshafts which would be an additional $5500 even though they already spent 8 days taking the motor apart. Two weeks later I was told I need a new **************** adding another $7300, day 40 was told I needed a new air compressor. When it was time to pick up my truck I was told the total was $64k but ***** was able to negotiate it down to $57k with the owner. POOR CUSTOMER **********************, I was consistently lied to about the completion date, had I known it was going to take that long I would have not lived in a hotel for 44 days, but instead went home. I felt stuck, most days the temperature was below 0 degrees and it is a small town with no Uber/Lyft to pop up at the shop daily. The mechanics at the shop do not know how to do an overhaul so my motor was shipped to their ******* location without my consent extending the completion date. If I knew they were going to charge me more than quoted, I would have never put down the $10k and would have bought a new motor. I called their main shop in ******* to speak to the owner ***, was told he would call me back and I never received a call from him. I was provided with Dans email so I sent an email with a 2 page attachment that outlined the timeline of events and my experience with his Alexandria location, *** never called me or returned my email.

Dan's Diesel, Inc. is NOT a BBB Accredited Business.

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