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Business Profile

ATVs

Artic Cat

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/4/2018 I purchased a new 2017 Arctic Cat Wild cat limited Sport Utility Vehicle. VIN #4 UF17MPV6HT303571 from ****************** in ******* ********* for $14,393.72.Since than I have had multiple problems with the Wild Cat over heating! There for I took it to ***************** with the service code P119 on three different occasions. On 9/23/2020 with **** miles, 5/3/2023 with **** miles and on 6/16/2023 with **** miles. ** this time I am told there is a cracked head gasket which I had them repair at that time at *****************.Shortly after that I had taken it back to ***************** on 9/21/23 **** miles because of a fluid leak. the diagnoses was a crack in the Trans-axle case Part #****-069. The dealer ship ***************** service manager told me there are no available parts on the market for my Wild Cat because Arctic Cat is no longer making any new spare parts for this machine.The reason I am writing to you is because I now have a $12,000.00 Sport Utility Vehicle I can no longer drive or sell to recoup my losses.

    Business Response

    Date: 12/07/2023

    We received a letter on 12/06/2023 in the service and warranty department addressed to *********************. Unfortunately **** is no longer with the company there for has not responded to the letter. I would like to take this time to apologize for the inconvenience to you and the customer. In response to the customers letter regarding there 2017 Arctic Cat ********************* needed repair part 0817-069 Case Subassembly we are no longer able to offer this one part as the vendor is no longer making these parts. We offer a replacement assembly part number 2502-305 Transaxle Rear Assembly. 

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