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Business Profile

Wholesalers and Distributors

Digi Key Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

This profile includes complaints for Digi Key Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered merchandise from Digi Key 01/02/2024 Invoice # *********. It was shipped 01/03/2024 by ***** tracking #************. Unit arrived defective from manufacturer.Requested return 02/01/2024. After additional phone calls get RMA 02/13/2024.Shipped back defective unit. Digi Key received return 02/19/2024. After 1 week I call Digi Key and they promise to return money within 10 - 14 days.Today (03/05/2024) person from customer support informed me - they are distributor and not responsible for merchandise ************* will be send to manufacturer for making decision. I may got my money back some ware. Maybe.

      Business Response

      Date: 03/06/2024

      Hello *****,
      Please accept our apologies for the delay in this reported defective issue.  Our CS Supervisor emailed you at the email address provided and has expedited the credit.  We sincerely apologize for the delay and please let us know if you have any questions.  Thank you!

    • Initial Complaint

      Date:12/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some products from the company. Prior to shipment I receive an email from the company stating a problem with an "internal delay". I have received 2 NON answers back from the company. The ************ an expected date of shipment, the next one was a reply of "some error caused a problem" ...Well no s*** Sherlock...as if I couldn't figure that out. So now it seems that they want to ignore my question. It's a very simple question. I'm not accepting some BS boilerplate answer such as I've been given. What is the precise reason for the "internal delay"??

      Business Response

      Date: 12/21/2023

      Dear **********************,

      Thank you for sharing your concerns with us and our sincere apologies for the delay in shipping your order. Due to a high volume of orders, it caused a delay in shipping your order on Friday December 8th.  Your order did ship on Monday December 11th.   Our customer service representative also called you to discuss yet was unable to connect with you so she left a message with her contact details if you would like to discuss further.  DigiKey strives to ship same day and we apologize for any inconvenience this has caused you.  We are taking steps to improve our output and hope to regain your trust in our business going forward.  If there is anything else we can do, please let us know.  Sincerely, DigiKey Customer Service

    • Initial Complaint

      Date:05/12/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 30, I placed order #********. One of the items in the order, part # "C05582BR-50-ND 05582.18.08", was described as a "Value Added Item" which DigiKey elaborates on as follows: "This is a value added item which ********* assemble or package. In most instances we can assemble or package this item specifically for your order and ship it the same day."12 days later, I have not received the item and this part is listed as backordered.I contacted DigiKey by email and they refused to disclose their knowledge of a delivery window, stating "the delivery time for item C05582BR-50-ND has been suppressed". After a couple of more back-and-forth emails, the company stopped responding.As of this writing, the above description "In most instances we can assemble or package this item specifically for your order and ship it the same day" remains on the company's website for this product's description. Given that I've reported the backordered status to them, I take this to mean the company is knowingly and intentionally misrepresenting the availability of its products.

      Business Response

      Date: 05/19/2023

      Dear Customer, Thank you for bringing this issue to our attention.  I apologize for the poor customer service you received regarding this order.   Proper internal procedures were not followed regarding your notification and the information that was shared, or in this case, the lack of information shared was not helpful.   As per our conversation earlier this week, the product to complete your order is scheduled to arrive the end of June.  We are also trying to expedite the product so we can potentially make this item for you sooner.   In regard to our web messaging, I'm sorry you feel that it is misleading.    We typically have stock to assemble value-added items, and if we do not, notify our customers quickly of the anticipated delivery dates. 

      As we do not assemble value-added items until after they are ordered, they appear in your cart as back-orders.  As stated, in most cases we can assemble and fulfill them, so we wouldn't want to show the lead-time of the master parts, as we would in the case of a true backorder.   This is an internal process that is under review for improvement, and all parties involved in your case have been advised of the correct processes to follow.    Again, thank you for bringing it to our attention.   We appreciate your business, and I hope your next interaction with ** is satisfactory.    Best Regards. 

      Customer Answer

      Date: 05/19/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:08/30/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed two orders of different equipment that were in-stock, one on 8/22/22 and one #******** on 8/23/22. Neither has shipped as of today 8/30/22. I contacted DigiKey to have the second ordered #******** cancelled as we no longer needed it. They told me they couldn't cancel the order because it was in processing at the warehouse. It has been in processing at the warehouse since we placed the order but yet it can't be cancelled! Now I will have to return it and pay return shipping and possible restocking fees. This it a failure at DigiKey.

      Business Response

      Date: 09/13/2022

      Dear Customer,   We apologize for the delays and lack of customer service you experienced.  We have contacted you and understand that you have elected to keep the parts that subsequently shipped.  We hope that your next experience with us is more positive.    Best Regards  

      Customer Answer

      Date: 09/14/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Digi Key Corporation is NOT a BBB Accredited Business.

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