Complaints

This profile includes complaints for Legacy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Legacy, Inc. has 3 locations, listed below.

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  Legacy, Inc.

  3383 Labore Rd Vadnais Hts, MN 55110-5157

• 

  Legacy, Inc.

  PO Box 8068 Minneapolis, MN 55408-0068

• 

  Legacy, Inc.

  5517 37th Ave S Minneapolis, MN 55417-2105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Knowingly selling overpriced coins to a blind elderly man. Use of pressure by numerous phone calls and untrue sales pitching to take advantage of a senior gentleman with false promises of purchase and substantial gain to your company. Found out that my deceased father has been used and taken advantage of and very upset by this type of dealings. Spoke with a gal from your company that my late father had dealt with on purchases. She stated she would get back with me and made false promises that legacy *** would move forward to purchase back coins of same original sales price or even higher as to making money back. She never got back with me. I have made numerous phone calls along with an email as to moving forward. No answer to either communication made. After researching the coins sold to my late father, it is apparent that these were sold to him with intent of huge hideous gain on Legacy *** part. I am requesting buy back of all products, coins of same amount of purchase. This is outrageous outright elder abuse and shameful. If no correspondence or resolution from Legacy *** after this complaint, will move forward with legal recourse against Legacy ***. Thank you.

  Business Response

  Date: 02/07/2023

  BBB

  Attn: ******************

  Mediation Center Liaison

   

  Good afternoon, **********************,

                  We have received your letter on 2/6/23. Your letter states that this is the 3^rd AND FINAL notice that you have sent to us. I personally open every piece of mail that arrives at the company, and I have not seen any letters prior to this one dated on 1/31/2023.

                  After reading your letter, I looked up your client, *************************, in our system. We have no record of this person. That being said, it would be impossible for us to know who you are referring to without the customers name.

                  In your letter, you state that we are selling overpriced coins to a blind, elderly man. You state that we are calling this mysterious person numerous times and using untrue sales pitching. We have many issues with the claims you and your client are making. For starters, it is not our policy to ever ask a client about their health history, mental illnesses, allergies, medications or dating preferences for that matter. It is also not our policy to ever judge a clients ability to make purchase decisions due to their age or health status. As I am sure you are aware, that could be considered age discrimination and is very illegal. We are always compliant with orders from ***'s or other parties legally responsible for a client's purchases. If your client was the *** and we were made aware of the client's inability to make decisions on behalf of themselves, that is a whole other issue. However, that was not stated in your letter. 

  We are sorry for your clients' loss and understand the pain and frustration that is present after the death of a loved one, however we are a very small retail company and the claims your clients are making are slanderous and untrue.

  Please let your clients know that if they would like a refund, the usual and quickest process for that would be to return the products first. I know that policy may be a strange and abnormal process for some, but it is the policy here at Legacy. I believe this is also the policy at the majority of retail business in *******. I am surprised that the BBB is unaware of that.

                  We do not send money to people who just claim to have made a purchase and show no proof of the product purchase.  Our policies are very clearly stated at the bottom of the invoices that are sent out with every purchase. Please have your clients read the policy at the bottom of the invoices. If they are unable to find the receipts, I would be happy to send the return policy to you for your review with them.

  We find this letter very coincidental after we have refused to be a part of the BBB due to its obvious discriminatory practices.

  Sincerely,

  Legacy Inc. 

  Legacy Office Team

  ************

  ***************************************

  Customer Answer

  Date: 02/07/2023

  The account in question is for ************************  Not **************************  Do apologize for missing information.